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Poi: A friendly issue tracker

Project description

Poi: A friendly issue tracker

by Martin Aspeli <> current maintainer: Maurits van Rees <> Released under the GNU General Public License, version 2

Poi is an issue tracker product for Plone. It has three overarching aims:

  • Work with, not against Plone.
  • Be simple and attractive whilst providing the most commonly needed issue tracking functionality.
  • Optionally integrate with the PloneSoftwareCenter to allow individual products to have their own issue trackers

Poi is not and will not be a track-anything-and-everything tracker, a help desk product or anything else. If Poi is too simple for your needs, you may want to look at something like PloneCollectorNG.

Feedback is very welcome.

Please submit any bugs or feature requests to at:

(Yes, this is a Poi tracker). Please do search the tracker first, so we can avoid unnecessary duplicates.

See for the latest release and the development roadmap.

Using HTML/kupu and other markups for issue text:

Please see notes about migration below!

Before version 1.0b2 Poi used to support kupu/rich text fields with HTML in the issue and response body. This was removed in favour of “intelligenttext”, a plain-text markup that preserves whitespace and makes links clickable.

This was found to work very well on and for the type of simple trackers that Poi was intended for. However, a lot of users wanted kupu back.

To get kupu back, you will need to edit Poi/

ISSUE_MIME_TYPES = ('text/x-web-intelligent', 'text/html')

You may also need to re-install Poi, and perform an Archetypes schema update, by going to archetypes_tool, and the Schema Update tab in the ZMI.

Please note one very important thing:

  • If you upgrade Poi, you’re likely to have to make this change again!

Installation and dependencies

Poi requires:

  • Plone: 3.0+ on Zope 2.10
  • DataGridField (*)
  • AddRemoveWidget
  • intelligenttext (but this is installed by default in Plone 3) Note: when going from Plone 2.5 to 3.0, please first uninstall intelligenttext, then create a new instance with Plone 3. Then run the portal_migration, which will install the new plone.intelligenttext library for you.
  • For PloneSoftwareCenter integration, PloneSoftwareCenter is required. See Tested on Plone 2.5 with: PloneSoftwareCenter-1.0-RC.tgz Tested on Plone 3.0 with: PloneSoftwareCenter-1.5-alpha1.tar.gz

(*) NOTE: Before version 1.0 beta 2, ArchAddOn was required instead of DataGridField. Also note that PloneSoftwareCenter does required ArchAddOn.

For new installations, install using Add/Remove Products as normal. If you want PloneSoftwareCenter configuration to be automatically configured, install PSC first.


Re-install Poi from the Add/Remove Products control panel or portal_quickinstaller in the ZMI.

Poi 1.2 gets rid of old Archetypes based PoiResponses and introduces new light weight zope-3-style responses; this needs a migration. In the ZMI go to portal_setup, then the Upgrades tab and run any upgrade steps that are available for Poi. Backup your Data.fs first!

After any upgrade, run an Archetypes schema update, by going to ‘archetype_tool’ in the ZMI, selecting the ‘Update Schema’ tab, selecting all the ‘Poi.*’ types, and clicking ‘Update schema’. It’s probably a good idea to choose ‘All objects’ from the drop-down as well, although this will take slightly longer.

If you get errors about things being ‘Missing’, try to update your catalog, by going to portal_catalog in the ZMI, clicking the Advanced tab, and then the ‘Update catalog’ button.


Add a Tracker, and use the “state” menu to open it for submissions.

The tracker front pages allows you to browse for issues by release, state or area, as well as search for issues. Note that if you are not tracking software releases, you can leave the list of “releases” empty, and organisation by release will be turned off. The fields for areas and issue types come pre-configured with simple values that presume you are tracking software bugs. You can change these to whatever you want.

Once you have set up the tracker, add Issues inside, and Responses inside Issues. Anyone can add responses to issues with the default workflow. Responses from tracker managers (as configured on the root tracker object) and the original submitter are colour coded to make them easier to pick out. When adding a response as a tracker manager, you can change the state, importance or assignment of an issue.

If email notification is enabled in the root tracker object, managers will get an email when there are new issues and responses, optionally via a mailing list. Issue submittes will also get emails upon issue responses. Additionally, when an issue is marked as “resolved” by a tracker manager, the submitter will receive an email asking him or her to mark the issue as confirmed closed.

To use with the PloneSoftwareCenter, install PSC and then install Poi. This will ensure PoiPscTracker is added to the list of allowed content types in portal_types/PSCProject. You can then add Trackers inside a project in the software center. The trackers will function in the same way as regular trackers, but will use releases from the software center project instead of a manually defined list.

For a look at how the various workflow states of an issue are connected, take a look at the attachment added by bethor to this issue:


If you have contributed to Poi in some fashion, be sure to add yourself in the hall of fame here!

o Design and development by Martin Aspeli <>

o Bug fixes and general critiquing by Rocky Burt <>

o Icons by Vidar Andersen, Black Tar, originally created for CMFCollector.

o Log-view for Poi trackers by Malthe Borch

o Link detection, additions to the search interface and other fixes
by Daniel Nouri.

o Plone 3 support by Alexander Limi and Maurits van Rees.

o Bug fixes, modernizing of responses, maintenance by Maurits van

Changelog for Poi

(name of developer listed in brackets)

1.2 rc 1 (12 September 2008)

  • Added migration step to migrate workflow changes (in the responses) from ids to titles. [maurits]
  • Only show the add response form when the user is allowed to add a response. [maurits]
  • Fixed the login button displayed with the login suggestion so it actually redirects to the login_form. [maurits]
  • Translation updates. [maurits]

Poi 1.2 beta 1 - (12 July 2008)

  • Merged r68220 and r68223 from branches/1.1: Fixed typo that messed up a few translations. And fixed untranslatable login suggestion. Fixes [maurits]
  • When getting information from the parent tracker of an issue, guard against having a temporary folder (from the portal factory) as a direct parent. Fixes errors like this: “Value … is not allowed for vocabulary of element ${label}.” Fixes [maurits]
  • Made PoiTracker translatable with LinguaPlone. Does not make sense for the other content types. (Change merged from 1.1) Fixes [maurits]

Poi 1.2 alpha 1 - (17 June 2008)

  • Handle target release better – there was some confusion between values and labels. [maurits]

  • Made sure that just an issue state change or an attachment upload is also accepted as a change. [maurits]

  • Only show the target release option when there is more than one option (as None is always an option). [maurits]

  • Adapted the tests to use new style responses everywhere, except in the tests for migrating from old to new style responses.

  • Made Poi migrations available with a form at migrate-poi.html. [maurits]

  • Removed skins/Poi/poi_response_update_issue.cpy and related code. [maurits]

  • Add i18n to browser/ [maurits]

  • Removed button for adding old style response to issue. [maurits]

  • Removed skins/Poi/ [maurits]

  • Send email when response is added. [maurits]

  • Update SearchableText of issue when response is added. [maurits]

  • Add handling for the target releases field (available only when using the PSC tracker). [maurits]

  • Only show options like changing state when the user has permission to use them. [maurits]

  • Allow adding and downloading an attachment in a response. [maurits]

  • Store rendered html on the response; remove that after editing. Makes views faster. Basically a memoize variant. [maurits]

  • In the creation view, test that a response is valid before adding it. [maurits]

  • Let unit tests pass on Plone 3.1 by providing an IWorkflowChain adapter. [maurits]

  • Add migration step for making sure that the Description of all PoiIssues in the portal_catalog is of type unicode instead of string, just like the real objects. [maurits]

  • For the Description of a PoiIssue always return unicode. [maurits]

  • Use PersistentList instead of the combination of PersistentMapping and self.highest in ResponseContainer. Works just as well and feels easier. [maurits]

  • Add first tests for migration of individual issue. [maurits]

  • Add migration (GenericSetup upgrade step) from old to new style responses. [maurits]

  • Use the text of new style responses too for the SearchableText of an issue. [maurits]

  • No __parent__ and __name__ for PoiIssue anymore. Instead pass the issue as descriptions argument when firing the ObjectModifiedEvent for a response. Works fine and needs no migration. [maurits]

  • Use __parent__ and __name__ for responses. [maurits]

  • Add “self.__parent__ = self.__name__ = None” to __init__() of PoiIssue. Needs migration. Not sure if that is the best solution to the problem that in the event handler for modified responses the issue has no acquisition context.

  • Fire ObjectRemovedEvent when deleting a response and ObjectModifiedEvent when modifying it. [maurits]

  • When adding something to an issue check that it really is an IResponse. [maurits]

  • Add buttons and browser views for deleting and editing responses. [maurits]

  • Add PoiMessageFactory. [maurits]

  • Add method delete(id) for deleting responses. [maurits]

  • In response adapter rename total to highest. [maurits]

  • When FCKeditor is installed and an anonymous visitor adds a response, make sure this works by using the default html text area then. Same change as in the FCKeditor code itself in r59427. [maurits]

  • When in DEFAULT_ISSUE_MIME_TYPE is set to text/html, use a wysiwyg field in the add response form. Tested with kupu. Haul the responses through portal_transforms and through linkDetection. [maurits]

  • Give responses a type additional/clarification/reply. [maurits]

  • Add browser test for adding a tracker, issue and response. [maurits]

  • Unit test the response browser views. [maurits]

  • Use aq_inner.aq_parent to get the parent of an issue. [maurits]

  • Add unit tests for browser.response.voc2dict. [maurits]

  • Add unit tests for the adapters. [maurits]

  • Show border around responses, like in the original layout. [maurits]

  • Check that the changes within a response are allowed (new severity in available_severities, etc). [maurits]

  • Make difference between available_transitions and transitions_for_display; also for the other response options. [maurits]

  • Add methods sorted_keys/values/items for the ResponseContainer. Show the sorted items in the view (so 1, …, 9, 10 instead of 1, 10, …, 9). [maurits]

  • Store OOBTree and total in a PersistentMapping instead of only the OOBTree directly in the annotations. [maurits]

  • Check radio buttons of response based on current status for all options. Rename options to be in line with the fields of the parent Task. [maurits]

  • Store creator and creation date of response. [maurits]

  • Use an OOBtree instead of a PersistentMapping to store the responses. [maurits]

  • Use as base class for ResponseContainer. Store a PersistentMapping in it. Show the sorted responses. [maurits]

  • Start creating zope 3 style lightweight responses instead of big fat Archetypes objects. [maurits]

  • Add provider:poi.response.add that gives you a form for adding a response when viewing an issue. [maurits]

  • Add browser view @@create_response that creates a response in the current issue, based on the request form. [maurits]

  • List Products.AddRemoveWidget and Products.DataGridField as dependencies in [maurits]

  • Use event handlers for keeping the SearchableText of an issue in sync with its responses. This comes in place of the updateResponses method of an issue that was called by poi_response_update_issue.cpy. [maurits]

  • Eggification: Poi/trunk has been moved to Products.Poi/trunk/Products/Poi [maurits]

  • Modernization of trackers:

    o Add browser view @@issuefolder that handles the part of PoiTracker

    that involves being just a folder with issues.

    o Move getFilteredIssues, getIssueSearchQueryString and

    buildIssueSearchQuery from PoiTracker to browser view.

    o Remove skins/Poi/ and skins/Poi/

    Put equivalents in the browser view.


  • Move getNumberFromString, linkBugs and linkSvn from content/ into new as they need no context. [maurits]

  • Memoize the getTagged* values for intelligenttext fields in PoiIssue and PoiResponse; clear them when setting those fields. This speeds up viewing an issue or response. [maurits]

  • Modernize code: - Cleanup imports with pyflakes. - use logging instead of zLOG. [maurits]

  • Do not try to apply a CustomizationPolicy. [maurits]

  • Remove backwards compatibility code for old CMFCore permissions. [maurits]

  • Remove references to contentmigration, as this was only needed for migrations from 1.0 beta 2 to 1.0 rc 1. [maurits]

  • Remove UML model as we do not use that anymore. [maurits]

Poi 1.1.1 - (Unreleased)

  • In issue view show CreationDate instead of (modification) Date of the PoiResponse, as the template states this is the date the response was added. [maurits]
  • Fix UnicodeEncodeError in RSS feed by not setting headers in the response. Fixes [maurits]
  • Encode unicode names of email addresses using the site encoding. Fixes [maurits]

Poi 1.1 final - Released December 27, 2007

(No changes compared to rc4.)

Poi 1.1 rc 4 - Released December 22, 2007

  • Fix “TypeError: can’t pickle code objects” when updating the schema of PoiTrackers by using the new ‘isDataGridFilled’ validator. Fixes [maurits]
  • Added more Norwegian translations. [Espen Moe-Nilssen]

Poi 1.1 rc 3 - Released December 14, 2007

  • Fix Inconsistent linking to other issues and changesets: Links in the steps field of an issue are now also detected. Allow more links to be detected: - issues: #1, issue:1, ticket:1, bug:1. - changesets/revisions: r1, changeset:1, [1]. Add lots of tests for the link detection in a tracker. [Per Erik Strandberg, maurits]

Poi 1.1 rc 2 - Released December 5, 2007

  • Add our indexes to the catalog with some code in Doing it there instead of in profiles/default/catalog.xml like previously means we do not need to reindex those indexes after every reinstall. [maurits]

Poi 1.1 rc 1 - Released December 4, 2007

  • Use email_from name of portal in the emails. Fixes [maurits]

  • Fixed error in deleting response to an issue. Fixes [maurits]

  • Added partial Norwegian translation. [Espen Moe-Nilssen]

  • Fix i18n of email sending:

    • Improve sending of emails with non-ascii character sets (mostly accented characters).
    • Use portal property email_charset for email sending if available.
    • Mime encode the subject of emails.

    Fixes [maurits, Stefano Deponti]

  • Register our skin layer for all skins instead of just for Plone Default. [maurits]

Poi 1.1 beta 1 - Released Movember 19, 2007

  • This release introduces Plone 3.0 compatibility while keeping compatibility with Plone 2.5. [Alexander Limi and Maurits van Rees]
  • Link detection. Trackers now have an svnUrl field. For example, if your product is hosted in the Plone collective you can set this field to Then you can type ‘r42’ in an issue/response (any intelligenttext field) and get a link to that changeset. [Daniel Nouri]
  • Advanced issue search form now has a way to search for issues that match all tags, not only any, which helps when you’re working a lot with tags. [Daniel Nouri]
  • Added a log-view for Poi trackers. This view renders a report on the most recent additions to the tracker; as such it will be similar to what is sent out as e-mail notifications. [Malthe Borch]
  • Cleanup of translations. [Maurits van Rees]
  • Loads of small bug fixes. [Maurits van Rees and others]

Poi 1.0 - (never officially released)

  • initial version. [optilude, rocky, panjunyong, others]

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