Client Central Python API.
Project description
clientcentral-api-python
Install
pip install clientcentral --user
Upgrading
pip install --user --upgrade clientcentral
A specific version can also be installed by adding the tag:
pip install --user --upgrade clientcentral==11.0.4
Requirements
This library was built and tested on Python 3.10
a minimal Python version of Python 3.7.x
is required.
Python 2
is not supported.
Features
- Object Oriented API
- Querying
- Lazy loading (Events)
Config
The token that will be used can either be sent as an environement variable:
CC_TOKEN=<TOKEN> python3 main.py
or parsed to the constructor:
cc = ClientCentral(production=True, token="123")
Example usage
import clientcentral.ticketformatting as tf from clientcentral.clientcentral import ClientCentral # Production 'false' will run on qa.cc cc = ClientCentral(production=True) # This will create a ticket in the Managed Services workspace. # In this example custom_fields {"id": 17, "values": 0} refer to "Security related" -> "No" # Theses values can be found by following the following instructions: https://clientcentral.io/support/cc/kb/articles/1661-tickets-api-creating-tickets ticket = cc.create_ticket(subject="New awesome subject" , description="this is an awesome ticket", project_id=8, workspace_id=16, custom_fields_attributes=[{ "id": 17, "values": 0 }, { "id": 75, "values": 363 }]) ticket.comment("<p>" + tf.bold("I am BOLD") + "</p>") # Get the ticket's creator print("Ticket creator: " + ticket.owner.name) # Get the ticket's status print("Ticket status:" + ticket.status.name) # Print the ticket's description print("Ticket description: " + ticket.description) # Add a user to watchers ticket.add_user_watcher(14012) # 14012 refers to the user id in this case its "Thomas Scholtz" # Change the description of the ticket ticket.description = "New and improved ticket description" # Finally after making all changes commit them. ticket.commit() for comment in ticket.comments: if comment.created_by_user: print("Comment from: " + comment.created_by_user.name + " says: " + comment.comment) # Ticket events, change_events and comments are lazy loaded. for change_event in ticket.change_events: if change_event.created_by_user: print("Change by: " + str(change_event.created_by_user.name)) for change in change_event.changes: print("Changed: " + str(change.name) + " from: " + str(change.from_value) + " to: " + str(change.to_value))
Example query
from clientcentral.clientcentral import ClientCentral import clientcentral.query as operators # Production 'false' will run on qa.clientcentral.io cc = ClientCentral(production=True) # This will return a list of all tickets that are: # open, # in workspace with id 87, # created by the user with the email 'thomas@labs.epiuse.com', # has not been updated since 2019-02-20, # subject contains 'New awesome subject' tickets = cc.query_tickets().filter_by( operators.and_( operators.statement("status.open"), operators.comparison("workspace_id", "=", "87"), operators.comparison("created_by_user.email", "=", "'thomas@labs.epiuse.com'"), operators.comparison("updated_at", "<", "'2019-02-20'"), operators.comparison("subject", "CONTAINS", "'New awesome subject'")) ).all() for ticket in tickets: # Get the ticket's creator print("Ticket creator: " + ticket.owner.name) # Get the ticket's status print("Ticket status:" + ticket.status.name) # Print the ticket's description print("Ticket description: " + ticket.description) # Ticket events, change_events and comments are lazy loaded. for comment in ticket.comments: if comment.created_by_user: print("Comment from: " + comment.created_by_user.name + " says: " + comment.comment) for change_event in ticket.change_events: if change_event.created_by_user: print("Change by: " + str(change_event.created_by_user.name)) for change in change_event.changes: print("Changed: " + str(change.name) + " from: " + str(change.from_value) + " to: " + str(change.to_value))
Contributing
For this repository we are enforcing the use of Commitizen
. Respective merge requests require to follow the format created from Commitizen
. More info can be found at: http://commitizen.github.io/cz-cli/
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