cx-copilot 0.0.9

Sample Python Project for creating a new Python Module

cx-copilot

🤖 Empower your CX team with open-source AI-powered response auto-drafting. 🤖

🤔 What is cx-copilot?

An open source project that lets you leverage LLMs and latest advancements in AI to automate customer support interactions. By connecting a Large Language Model (LLM) to your knowledge base and historical support tickets via embeddings & vector searching, you can accurately auto-draft responses to all customer requests.

🖥 Where can it be used?

You can use cx-copilot to auto-draft responses in support tools like Helpscout, Intercom, Zendesk and anywhere else you store & respond to customer requests.

⚡️ Installation

1. Go to extension directory.

$ cd ./client/chrome-extension/

2. Download dependencies and perform initial project setup.

$ yarn

3. Edit configuration inside src/utils/config.js.

const config = {};
config.API_URL = 'http://localhost:9000';
export default config;

4. Run the project.

$ yarn start

5. Load your extension on Chrome by doing the following:
   1. Go to chrome://extensions/
   2. Enable developer mode
   3. Click on load unpacked extension
   4. Select the build folder

🚀 Live Demo

📖 How does it work?

The basis of cx-copilot is embedding, vector storing and vector searching. Vector embeddings are a way to represent text as a series of numbers in such a way that you can perform mathematical operations, such as similarity comparison. By first embedding all previous historical customer request tickets using an embedding model (like text-embedding-ada-002 from OpenAI) and storing the embeddings & the paired response from your company in a vector database, you can then perform a vector search for incoming support tickets, returning the closest-matching tickets based on cosine similarity. The final step is to prompt a Large Language Model (LLM) with your team's responses to the closest-matching historical tickets, generating an auto-drafted response which will answer your customer’s query while conforming to your tone & formatting tendencies.

🔌 Integrations

Integrations
	Helpscout
	Gmail
	Intercom (coming soon)
	Zendesk (coming soon)
	Discord (coming soon)

📱 Community

Join the Discord community for cx-copilot for support & project updates.

👩‍💻 Contributing