deltawoot 1.1.0

A deltachat client for chatwoot, so users can talk to chatwoot encrypted.

deltawoot

A deltachat bot which acts as a chatwoot client, so users can talk to chatwoot encrypted.

Configure Chatwoot

You need to connect this bot to a working https://www.chatwoot.com/ instance, from now on called example.org. Let's configure it first.

Configure a callback URL

The bot needs to be reachable via HTTP from the chatwoot instance, and you need to enter a callback URL into the chatwoot web interface. For this, go to https://example.org/app/accounts/1/settings/integrations and configure a new webhook.

For example, If the bot is running on the same docker host as the chatwoot instance, enter http://host.docker.internal:5000, and enable the message_created option.

In your chatwoot instance's docker-compose file, you will also need to add this to the sidekiq container, so chatwoot can talk to the deltawoot docker container:

  sidekiq:
    extra_hosts:
    - "host.docker.internal:host-gateway"

Get Started

In principle, deltawoot can be configured and started like this:

python3 -m venv venv
. venv/bin/activate
pip install -e .[dev]
export WOOT_DOMAIN=example.org
export WOOT_PROFILE_ACCESS_TOKEN=s3cr3t
export WOOT_ACCOUNT_ID=1
export DELTAWOOT_ADDR=[e-mail]
export DELTAWOOT_PASSWORD=p4$$w0rD
deltawoot

You can get the WOOT_PROFILE_ACCESS_TOKEN at the bottom of https://example.org/app/accounts/1/profile/settings. For DELTAWOOT_ADDR and DELTAWOOT_PASSWORD you can use any email account.

For the WOOT_ACCOUNT_ID, go to the Chatwoot conversations list where you want Delta Chat messages to pop up, e.g. the one which appears directly after logging in. It should look like https://example.org/app/accounts/1/dashboard. The WOOT_ACCOUNT_ID should be the only number in the URL, in this example 1, as it is the default. You might need it if you get a 404 error in the logs when deltawoot tries to connect to the chatwoot API.

Extended Configuration

You can set other environment variables for configuring deltawoot, for example:

export DELTAWOOT_NAME=Your friendly Chatwoot Bridge
export DELTAWOOT_AVATAR=files/avatar.jpg
export DELTAWOOT_HELP_MSG="Hi, ask me for cooking recipes!"
export DELTAWOOT_LEAVE_MSG="Please don't add me to groups, write me 1:1 instead."
export WOOT_INBOX_ID=1

DELTAWOOT_NAME will be the bot's display name in Delta Chat.

DELTAWOOT_AVATAR will be the bot's avatar in Delta Chat; if you run deltawoot in docker, you need to put it into the docker volume, and prepend the path with files/.

DELTAWOOT_HELP_MSG is what the bot replies if you send /help to it. You can customize it in your language.

If you try to add the bot to a group, the bot will leave the group at once, but send the person who added it an explanation. DELTAWOOT_LEAVE_MSG is what the bot says in such a situation.

By default, deltawoot creates an API channel itself. But if you want to use an existing API channel, you can manually set the WOOT_INBOX_ID. Go to the settings of the API channel you want to use at example.org/app/accounts/1/settings/inboxes/list, click on the Settings, look at the number at the end of the URL, and add it as WOOT_INBOX_ID.

Run it with Docker

First, cd into this repository and build the docker container:

docker build -t deltawoot .
docker volume create deltawoot

Then you need to add your environment variables to an .env file. It should look like this for example:

WOOT_DOMAIN=example.org
WOOT_PROFILE_ACCESS_TOKEN=s3cr3t
DELTAWOOT_ADDR=[e-mail]
DELTAWOOT_PASSWORD=p4$$w0rD
DELTAWOOT_NAME=Your friendly Chatwoot Bridge
DELTAWOOT_AVATAR=files/avatar.jpg
WOOT_ACCOUNT_ID=1
DELTAWOOT_HELP_MSG="Hi, ask me for cooking recipes!"
DELTAWOOT_LEAVE_MSG="I'm too shy for groups, write me 1:1 instead."

Then you can start the docker container:

docker run -v deltawoot:/home/deltawoot/files --env-file .env -p 5000:5000 -ti deltawoot

Add Agents to the Delta Chat Inbox

Now you have to add some agents to your Inbox, so they can actually read the messages incoming via Delta Chat.

For this, go to https://example.org/app/accounts/1/settings/inboxes/list and next to "Delta Chat", click on the settings wheel. Then click on "Collaborators", add all agents you want to handle the incoming requests, and finally click on "Update".

Publish the Invite Link for Your Bot

Now you can look into the logs with docker logs -ft deltawoot, to find out the join code of the bot:

2024-07-10T14:20:22.427084078Z INFO:root:Running deltachat core v1.141.2
2024-07-10T14:20:22.820477302Z INFO:root:New chatwoot inbox created for deltawoot, please add agents to it here: https://example.org/app/accounts/1/settings/inboxes/1
2024-07-10T14:20:22.431288436Z You can publish this invite code to your users: OPENPGP4FPR:AA5FDEF02BFC355FDEA09FF4CA4AFCD2F065E613#a=deltawoot%40nine.testrun.org&n=deltawoot%40nine.testrun.org&i=q4DhTVr1T2A&s=mT3Bo9JDdVx
2024-07-10T14:20:22.437551296Z  * Serving Flask app 'deltawoot-webhook'
2024-07-10T14:20:22.438395066Z  * Debug mode: on
2024-07-10T14:20:22.451052630Z INFO:root:src/securejoin.rs:126: Generated QR code.
2024-07-10T14:20:22.451080018Z INFO:root:src/scheduler.rs:66: starting IO

Copy-paste the OPENPGP4FPR: and everything behind it into the form at https://i.delta.chat to generate an invite link which you can advertise on your contact page.