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Help Scout integration for Django

Project description

Help Scout integration for Django.


If you are using Help Scout to handle support tickets for your Django web application, you can use Help Scout’s custom app feature to provide additional information on the user, such as the following:

This project provides a Django app which allows you to integrate Help Scout Custom App into your Django web application and easily customize the output.


You can install this library via pip:

pip install django-helpscout

Once installed, add django_helpscout to your INSTALLED_APPS:


Add Help Scout’s secret key to your settings file:

HELPSCOUT_SECRET = '<helpscout custom app secret key>'

Getting Started

A Django view is provided to make it easy for you to get started. First, add the view to your

from django_helpscout.views import helpscout_user

urlpatterns = patterns('',
    # Your URL definitions
    url(r'^helpscout-user/$', helpscout_user),

Once done, deploy your web application to production and point your Help Scout Custom App URL to the url you have configured above and you should see a simple HTML output on the side bar of a support ticket with the user’s username and join date.

Customizing the HTML Output

You will want to customize the HTML output to add in additional information related to the user. You can do so by overriding the templates that are included.

In your templates folder, create the following structure:

    |- django_helpscout
             |- 404.html
             |- helpscout.html

Details on the two templates:


Used when a user with the given email address is not found


Used when a user is found

By overriding the library’s built-in templates, you can customize the output to suit your needs.

Further Customizations

You might want to use select_related to prefetch related models for a particular user, or you have additional data sources to query when loading a user. A helper decorator is available if you wish to use your own view.

The decorator helps you deal with verifying Help Scout’s signature when a request is made from their side. You can use the decorator in the following manner:

from django_helpscout.helpers import helpscout_request

# your view
def load_user_for_helpscout(request):
    ... code here ...


Copyright 2014 Victor Neo

Licensed under the Apache License, Version 2.0 (the “License”); you may not use this file except in compliance with the License. You may obtain a copy of the License at

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.


0.6.3 (2015-05-21)

  • Added csrf_exempt decorator to helpscout_user view.

  • Fixed failing bytes conversion on Python < 3 in helpscout_request decorator.

0.6.2 (2014-12-04)

  • Updated documentation with previously missing configuration option.

0.6.1 (2014-11-20)

  • Fixed bug with Django’s HTTP header names (Thanks @Fizzadar!)

0.6.0 (2014-09-29)

  • Preliminary Python 3.4 support.

0.5.0 (2014-08-06)

  • PyPI release.

0.0.1 (2014-08-01)

  • Initial release on GitHub.

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