kbot-py-client 2.0.1

Client for Konverso Kbot

README

This package contains utilities which you may use to easily interact with Konverso Kbot application.

In particular, you may:

• Invoke some of the APIs to view / update / create Kbot configuration objects such as Intents, Message, etc.
• Collect metrics showing how the bot is performing.
• Create a Conversation and interact with it, sending message and getting responses

See also

Access Konverso Support

You may contact us:

• For any commercial inquiry: [e-mail]
• For support: https://konverso.atlassian.net/servicedesk/customer/portals

Installation

You may use pip3 to install the software on your Kbot instance:

First Navigate to your work-area and then invoke:

pip3 install -e git+https://[e-mail]/konversoai/kbot-py-client.git#egg=kbot-py-client

Usage

You would typically first need to login and then invoke some of the API wrapped methods.

Login

import json

from kbot_client import Client

Using user / password

cli = Client("mybot.konverso.ai")
cli.login("myuser", "mysecretpassword")

The API Key may be created for a given user, with relevant permissions, from the Configuration / Users & Roles / Users / Accounts panel. Create an account of type "Local"

Using and api key

cli = Client("mybot.konverso.ai", api_key="xxxxxxxxxxxxxxxxxxx")

The API Key may be created for a given user, with relevant permissions, from the Configuration / Users & Roles / Users / Accounts panel. Create an account of type "API Key"

Collect metrics

Once authenticated, you can for example retrieve useful usage metrics, these can be used by a Monitoring application or for some business intelligence rendering:

metrics = cli.metric().json()
print("Collected metrics:")
print(json.dumps(metrics, indent=4))

Invoke a Workflow and retrieve result

This is the most powerful mechanism, that let you invoke any business and processing logic in a workflow, leveraging all the capabilities of our platform, and retrieve the result

r = client.request("post",
    "workflow/execute",
    {
        "name": "Test API Workflow",
        "keywords": {
            "var1": "abc"
        },
        "result": ["response"]
    }
)
print(r.json())

Invoke a search

You may invoke a search on any of the configured Search Contexts Note the search context UUID passed in the URL, which you may retrieve from our Search Context portal.

r = client.request("post", "searchcontext/234923-235-sjdhfs-kdjf/search",
    {
        "sentence": "how to create a classifier",
        "num_results": 20,
        #"variables": {'kbs': {'value': ['Confluence_Security_KSEC']}}
    }
)

Retrieve object details

You may retrieve list of defined objects. Note that only objects visibled to the logged in users will be returned.

Here is a sample code that simply checks for a few objects existance:

Get list of objects and check if object with name is present in response

for unit, name in (('intention' ,'Create ticket'),
                   ('knowledge_base', 'faq'),
                   ('workflow', 'Transfer to Agent')):
	print(f"Get list of '{unit}'")
	objs = cli.unit(unit)
	if objs:
    	# Create dict with
    	# - key : object name
    	# - value : object json data
    	data = {obj['name']: obj for obj in objs}
    	if name in data:
        	print(f"'{name}' is present")
    	else:
        	print(f"'{name}' is not present")
	else:
    	print("Get no data")

Conversation test

In this example, we create a conversation between the logged in user and the bot and then sends a sentence, and check if we get some expected text in the response. This could for example be the basis of automated testing of the bot

	r = cli.conversation(username='bot')
	if r.status_code == 201:
	    cid = r.json().get('id')
	    print("Created conversation with id '%s'" %(cid,))

	    response = cli.message(cid, 'hello')

	    # Process bot response
	    if response:
	        for resp in response:
	            for message in resp.get('message', []):
	                responses.append(message.get('value', '')) # dict {message type: message value}
	                resp_message = '\n'.join(responses)
                    print("Received response: ", resp_message)
                    if 'I am kbot' in resp_message:
                        print("Excepted response found")
                        break
                else:
                    print("Did not receive the expected response")
	    else:
	        print("Did not receive any response")
	else:
	    print("Could not create conversation due to: ", r.text)

Uploading a batch of files to the file manager

Prerequisites

• An API key
• The UUID of the folder that will receive the files you want to upload

Code sample

In this example, we simply upload the content of a directory to a folder in the file manager.

    from kbot_client import Client
    from kbot_client.folder_sync import FolderSync

    client = Client("mybot.konverso.ai", api_key="17ebXXXXXXXXXXXXXXXXXXXXX")

    syncer = FolderSync(client)
    syncer.sync("/tmp/my_source_folder/", "1831fXXXXXXXXXXXXXXXXXXXXXXX")
    print("Syncing is done :)")