nn-freshdesk-client 0.0.4

Python SDK for Freshdesk API

nn-freshdesk-client

This is the Python SDK for the Freshdesk API. It allows you to interact with the Freshdesk API using Python.

Installation

You can install the package from PyPi using pip:

pip install nn-freshdesk-client

Usage

After installation, you can import the package in your Python scripts as follows:

from freshdeskclient import API

Initialize the API

To initialize the API, you need your Freshdesk domain and API key:

api = API(domain='your_domain', api_key='your_api_key')

List all tickets

To list all tickets, you can use the list_all method of the Tickets API:

tickets = api.tickets.list_all()

You can also list all tickets updated between two dates, you can use the list_all_between_dates method of the Tickets API:

tickets = api.tickets.list_all(
    updated_since = "2000-01-01T00:00:00",
    updated_until = "2000-01-02T00:00:00")

List all conversations for a ticket

To list all conversations for a ticket, you also need the ticket ID:

conversations = api.conversations.list_all(ticket_id='your_ticket_id')

Example usage of params

You can use kwargs to pass query parameters to the freshdesk API. For example:

tickets = api.tickets.list_all(updated_since = '2000-01-01T00:00:00Z')

Please refer to the Freshdesk API documentation for more details on the available endpoints and their parameters.