odoo-addon-helpdesk-mgmt-portal-follower 16.0.1.0.0.4

Add ticket followers from website portal

This module adds the posibilty to add followers to a helpdesk ticket from the helpdesk form at the website portal.

Table of contents

• Usage

• Known issues / Roadmap

• Bug Tracker

• Credits

  • Authors

  • Contributors

  • Maintainers

Usage

To make it work you just need to add the emails of the wanted followers to the Emails in Copy input splitted by comas.

Known issues / Roadmap

Known Caveats

1. Spam Risks:

   • Allowing users to input any email address could lead to spam if unintended recipients are included.

2. Privacy Concerns:

   • Users may inadvertently share sensitive information by adding followers without the consent of the email address owners.

   • This feature could expose email addresses to individuals who should not have access to that information.

3. User Misunderstanding:

   • End-users may not fully understand the implications of adding multiple email addresses, potentially leading to confusion or misuse.

If you plan to use this module, it is essential to inform users about the importance of carefully selecting followers to add. This process will help maintain privacy and limit unnecessary notifications.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• Advanced Programming Solutions S.L. - APSL - Nagarro

• Bernat Obrador

• Patryk Pyczko

• Miquel Pascual

Contributors

• APSL-Nagarro:

  • Patryk Pyczko [e-mail]

  • Bernat Obrador [e-mail]

  • Miquel Pascual [e-mail]

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.