odoo11-addon-helpdesk-mgmt-solution 11.0.1.0.0.99.dev2

Create solutions for and assign them to Helpdesk Tickets

Helpdesk Solution

Create solutions for and assign them to Helpdesk Tickets

Usage

3 Buttons are added into the form view of helpdesk ticket.

Action Buttons:

• Create Solution: Create the solution and reference it with the current Ticket

• Search Solution: Search the solution with given Title, Description, Category or Tags

Smart Buttons:

• Helpful Solutions: Show referenced Solutions of this Ticket

By Using of the button “search solution” or “helpful solutions” you will get a list of solutions

• Select one or more solutions

• Using the button “Add Solutions” or “Remove Solutions” in the pulldown menu “Action” to add or remove the reference between tickets and solutions

Configuration

• Edit, Delete or create solutions.

Known issues / Roadmap

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smash it by providing detailed and welcomed feedback.

Credits

Contributors

• Bennet Block <[e-mail]>

• Yu Weng <[e-mail]>

Do not contact contributors directly about support or help with technical issues.

Maintainer

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

To contribute to this module, please visit https://odoo-community.org.