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Know and track (un)subscription reasons, GDPR compliant

Project description

Beta License: AGPL-3 OCA/social Translate me on Weblate Try me on Runbot

This addon extends the unsubscription form to let you:

  • Choose which mailing lists are not cross-unsubscriptable when unsubscribing from a different one.
  • Know why and when a contact has been subscribed or unsubscribed from a mass mailing.
  • Provide proof on why you are sending mass mailings to a given contact, as required by the GDPR in Europe.

Table of contents


You can customize what reasons will be displayed to your unsubscriptors when they are going to unsubscribe. To do it:

  1. Go to Mass Mailing > Configuration > Unsubscription Reasons.
  2. Create / edit / remove / sort as usual.
  3. If Details required is enabled, they will have to fill a text area to continue.


Once configured:

  1. Go to Mass Mailing > Mailings > Mass Mailings > Create.
  2. Edit your mass mailing at wish, but remember to add a snippet from Footers, so people have an Unsubscribe link.
  3. Send it.
  4. If somebody gets unsubscribed, you will see logs about that under Mass Mailing > Mailings > Unsubscriptions.

Known issues / Roadmap

  • As version 11 has introduced a new relation type between mailing lists and contacts that has multiple usability issues that are being reworked by Odoo to land in version 12, this module falls back to the version 10 behaviour in which one contact belonged to just one list.
  • This module replaces AJAX submission core implementation from the mailing list management form, because it is impossible to extend it. When gets merged (which upstreams most needed changes), this addon will need a refactoring (mostly removing duplicated functionality and depending on it instead of replacing it). In the mean time, there is a little chance that this introduces some incompatibilities with other addons that depend on website_mass_mailing.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.



  • Tecnativa


This module is maintained by the OCA.

Odoo Community Association

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/social project on GitHub.

You are welcome to contribute. To learn how please visit

Project details

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