odoo12-addon-helpdesk-ticket-document-pages 12.0.2.0.1

ODOO module to relate helpdesk tickets with knowledge document pages.

Allows to relate helpdesk tickets with knowledge document pages

Table of contents

• Configuration

• Usage

• Known issues / Roadmap

• Bug Tracker

• Credits

  • Authors

  • Contributors

  • Maintainers

Configuration

No configuration needed for this module.

Usage

• Ticket tags can be linked to document pages.

• Document pages can be search through a smart button from ticket form view.

• If the given ticket is tagged with tags that are themselves related to document pages, those pages will be listed in a new window when clicking on the “Document Page” search button

• The magnifying glass button from the tree view allows to open up each document page to check on them.

Known issues / Roadmap

There are no issues for the moment.

Bug Tracker

Bugs are tracked on GitLab Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• SomIT SCCL

• Som Connexio SCCL

Contributors

• SomIT SCCL:

  • Álvaro Mellado <[e-mail]>

  • José Robles <[e-mail]>

• Som Connexio SCCL:

  • Gerard Funosas <[e-mail]>

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.