odoo12-addon-helpdesk-ticket-parent 12.0.0.1.0

Create helpdesk tickets massively, from multiple preselected partners.

Create global helpdesk tickets massively, from multiple preselected partners or contracts

Table of contents

• Configuration

• Usage

• Known issues / Roadmap

• Bug Tracker

• Credits

  • Authors

  • Contributors

  • Maintainers

Configuration

No configuration needed for this module.

Usage

This module reuses the Mass creation module, so here is what it can inherently do:

To create global tickets (with same content) for multiple partners / contracts:

• Contacts (tree view) / Contracts (tree view) + selection > Actions > Create tickets massively

• Fill ticket information > Create.

Apart from that:

• This module links the created tickets to a common created global parent.

• You can add child tickets to an already created global parent ticket through the header button in the global ticket view.

• The stages of the child tickets are tracked and propagated from the global parent to the childs upon changed.

  • Also when some child ticket stage is further in sequence than the parent for any reason (e.g. closed) it will keep it this way until the parent reaches the same sequence.

And one of the main features that this hierarchical structure allows is to send massive emails to all the partners, you can do it by going into the global parent ticket view and you’ll find a header button. You’ll be prompted a convenient wizard to craft your mail in each of the languages of the partners.

After sending it you will be able to see the mails queued in the queue app. And after sent they each will be appended to their respective child ticket.

Known issues / Roadmap

There are no issues for the moment.

Bug Tracker

Bugs are tracked on GitLab Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• SomIT SCCL

• Som Connexio SCCL

Contributors

• SomIT SCCL:

  • José Robles <[e-mail]>

  • Álvaro García <[e-mail]>

• Som Connexio SCCL:

  • Gerard Funosas <[e-mail]>

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.