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RMA Claim (Product Return Management)

Project description

License: AGPL-3

Management of Return Merchandise Authorization (RMA)

This module aims to improve the Claims by adding a way to manage the product returns. It allows you to create and manage picking from a claim. It also introduces a new object: the claim lines to better handle that problematic. One Claim can have several lines that concern the return of differents products. It’s for every of them that you’ll be able to check the warranty (still running or not).

It mainly contains the following features:

  • product returns (one by one, mass return by invoice)

  • warranty control & return address (based on invoice date and product form)

  • product picking in / out

  • product refund

  • access to related customer data (orders, invoices, refunds, picking in/out) from a claim

  • use the OpenERP chatter within team like in opportunity (reply to refer to the team, not a person)

Using this module makes the logistic flow of return this way:

  • Returning product goes into Stock or Supplier location with a incoming shipment (depending on the settings of the supplier info in the product form)

  • You can make a delivery from the RMA to send a new product to the Customer


  • New field priority in claim line

  • Calculate priority of claim line depending of today date and claim date

  • Grouping by priority in claim line

For further information, please visit:

Known issues / Roadmap

  • Currently, the warranty duration used is the one configured on the products today, not the one which was configured when the product has been sold.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback




Odoo Community Association

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

To contribute to this module, please visit

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