onegov.ticket 0.11.0

A simple ticketing system for OneGov.

Run the Tests

Install tox and run it:

pip install tox
tox

Limit the tests to a specific python version:

tox -e py27

Conventions

Onegov Ticket follows PEP8 as close as possible. To test for it run:

tox -e pep8

Onegov Ticket uses Semantic Versioning

Build Status

Coverage

Latests PyPI Release

License

onegov.ticket is released under GPLv2

Changelog

0.11.0 (2019-05-17)

• Adds a ‘undecided’ property on the ticket handler. [href]

• Requires Python 3.6. [href]

0.10.0 (2017-11-08)

• Adds a muted state to the ticket. [href]

0.9.0 (2017-09-26)

• Switches to onegov.search’s automatic language detection. [href]

0.8.1 (2017-08-17)

• Uses latest onegov.user. [msom]

0.8.0 (2017-07-07)

• Gives Ticket classes the ability to define their own searchable extra text. [href]

0.7.0 (2017-06-22)

• Changes Elasticsearch 2.x mappings from string to text/keyword. [href]

0.6.0 (2017-06-16)

• Adds a generic payment property to ticket handlers. [href]

0.5.0 (2017-01-03)

• Adds the ability to filter the tickets by owner. [href]

0.4.1 (2016-06-22)

• Removes reaction time from process time (should not be included). [href]

0.4.0 (2016-06-22)

• Keeps track of the reaction & process time of tickets. [href]

0.3.0 (2016-04-14)

• Adds the ability to filter by and list the available groups. [href]

0.2.1 (2016-01-28)

• Uses the latest onegov.core release to get rid of some code.

0.2.0 (2016-01-12)

• Adds subtitles to tickets and handlers. [href]

0.1.1 (2015-12-16)

• State change functions are now idempotent. [href]

• Adds a proper exception for invalid state changes. [href]

0.1.0 (2015-10-12)

• Removes Python 2.x support. [href]

0.0.11 (2015-09-28)

• FRM-* suggestions now work with and without dash. [href]

0.0.10 (2015-09-25)

• Load created date undeferred by default. [href]

• Adds onegov.search integration. [href]

0.0.9 (2015-09-04)

• Adds the ability to get tickets of any state from the collection. [href]

• Fixes pagination not working. [href]

0.0.8 (2015-09-03)

• Adds the ability to influence the query used to get the tickets of a collection. This can be used to influnce the tickets view for specific handlers with custom parameters. [href]

0.0.7 (2015-09-01)

• Adds the ability to filter the tickets collection by handler. [href]

0.0.6 (2015-08-28)

• Adds the ability to delete the data behind a handler, creating a snapshot before that happens. [href]

• The always run upgrade won’t show up in the onegov.core upgrade output anymore. Eventually we will remove this upgrade task. [href]

0.0.5 (2015-07-16)

• Reopening a ticket changes its state to pending. [href]

0.0.4 (2015-07-15)

• Adds a ticket counting function. [href]

0.0.3 (2015-07-15)

• Adds an email property to the handler. [href]

• Adds reopen ticket function. [msom]

0.0.2 (2015-07-14)

• Adds a handler_id to easily query for a handler record. [href]

• Adds accept/close ticket functions. [href]

• Adds a ticket collection that supports pagination and filter. [href]

0.0.1 (2015-07-10)

• Initial Release