Python package for Somconnexio data syncing in OTRS
Project description
Python 2.7 module to manage the SomConnexio's ERP integration with OTRS
Functionalities
- Create OTRS ADSL provision ticket.
- Create OTRS Fibre provision ticket.
- Update ADSL/Fibre ticket with the content of coverage tickets related with the customer.
- Get tickets information (with ticket id).
- Search tickets: https://pyotrs.readthedocs.io/en/latest/readme.html#search-for-tickets
WIP:
- Create OTRS mobile provision ticket.
OTRS Configuration
Configure a new web service in OTRS using the template provided by the PyOTRS client: https://gitlab.com/rhab/PyOTRS/-/blob/master/webservices_templates/GenericTicketConnectorREST.yml
Objects
OTRSClient
Client to interact with OTRS. You need to define the next environment variables to use the client:
OTRS_URL= # Baseurl of the OTRS instance
OTRS_USER= # Creadencials of user with write acces to OTRS
OTRS_PASSW=
Exceptions
- TicketNotCreated
- ErrorCreatingSession
- TicketNotFoundError
- OTRSIntegrationUnknownError
ADSL Ticket
Fibre Ticket
Python version
We are using Pyenv to fix the Python version and the virtualenv to test the package.
You need:
- Intall and configure
pyenv
- Install and configure
pyenv-virtualenvwrapper
- Intall locally the version of python needed:
$ pyenv install 2.7.9
- Create the virtualenv to use:
$ pyenv install 2.7.9
$ pyenv virtualenv 2.7.9 otrs_somconnexio
Python packages requirements
Install the Python packages in the virtual environment:
$ pyenv exec pip install -r requirements.txt
Run tests
To run the test you can run:
$ tox
Also you can run only the tests running:
$ python setup.py test
Project details
Release history Release notifications | RSS feed
Download files
Download the file for your platform. If you're not sure which to choose, learn more about installing packages.
Source Distribution
otrs_somconnexio-0.2.1.tar.gz
(26.2 kB
view hashes)
Built Distribution
Close
Hashes for otrs_somconnexio-0.2.1-py2.py3-none-any.whl
Algorithm | Hash digest | |
---|---|---|
SHA256 | b176828c68e609c49ee3a964654660770aa76367115edc3ebd97a4744ad4b5ac |
|
MD5 | 0651a0d581adf5d2a39a561690ad65bf |
|
BLAKE2b-256 | b075a49049df7c2fdd7e0c94f57f9e2ea04c8ab6dbd0e290353b8d8710661c21 |