Python package for Somconnexio data syncing in OTRS
Project description
Python 2.7 module to manage the SomConnexio's ERP integration with OTRS
Functionalities
- Create OTRS ADSL provision ticket.
- Create OTRS Fibre provision ticket.
- Update ADSL/Fibre ticket with the content of coverage tickets related with the customer.
- Get tickets information (with ticket id).
- Search tickets: https://pyotrs.readthedocs.io/en/latest/readme.html#search-for-tickets
WIP:
- Create OTRS mobile provision ticket.
OTRS Configuration
Configure a new web service in OTRS using the template provided by the PyOTRS client: https://gitlab.com/rhab/PyOTRS/-/blob/master/webservices_templates/GenericTicketConnectorREST.yml
Objects
OTRSClient
Client to interact with OTRS. You need to define the next environment variables to use the client:
OTRS_URL= # Baseurl of the OTRS instance
OTRS_USER= # Creadencials of user with write acces to OTRS
OTRS_PASSW=
Exceptions
- TicketNotCreated
- ErrorCreatingSession
- TicketNotFoundError
- OTRSIntegrationUnknownError
ADSL Ticket
Fibre Ticket
Python version
We are using Pyenv to fix the Python version and the virtualenv to test the package.
You need:
- Intall and configure
pyenv
- Install and configure
pyenv-virtualenvwrapper
- Intall locally the version of python needed:
$ pyenv install 3.8.2
- Create the virtualenv to use:
$ pyenv virtualenv 3.8.2 otrs_somconnexio
Python packages requirements
Install the Python packages in the virtual environment:
$ pyenv exec pip install -r requirements.txt
Run tests
To run the test you can run:
$ tox
Also you can run only the tests running:
$ python setup.py test
If running the tests with tox, they will be tested with both python3.8 and python2.7. This is because OTRS-SomConnexio works with an ERP which uses python2, as well as with other packages that use python3.
Project details
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