otrs-somconnexio 0.2.7

Python package for Somconnexio data syncing in OTRS

Python 2.7 module to manage the SomConnexio's ERP integration with OTRS

Functionalities

• Create OTRS ADSL provision ticket.
• Create OTRS Fibre provision ticket.
• Update ADSL/Fibre ticket with the content of coverage tickets related with the customer.
• Get tickets information (with ticket id).
• Search tickets: https://pyotrs.readthedocs.io/en/latest/readme.html#search-for-tickets

WIP:

• Create OTRS mobile provision ticket.

OTRS Configuration

Configure a new web service in OTRS using the template provided by the PyOTRS client: https://gitlab.com/rhab/PyOTRS/-/blob/master/webservices_templates/GenericTicketConnectorREST.yml

Objects

OTRSClient

Client to interact with OTRS. You need to define the next environment variables to use the client:

OTRS_URL=       # Baseurl of the OTRS instance
OTRS_USER=      # Creadencials of user with write acces to OTRS
OTRS_PASSW=

Exceptions

• TicketNotCreated
• ErrorCreatingSession
• TicketNotFoundError
• OTRSIntegrationUnknownError

ADSL Ticket

Fibre Ticket

Python version

We are using Pyenv to fix the Python version and the virtualenv to test the package.

You need:

• Intall and configure pyenv
• Install and configure pyenv-virtualenvwrapper
• Intall locally the version of python needed:

$ pyenv install 2.7.9

• Create the virtualenv to use:

$ pyenv install 2.7.9
$ pyenv virtualenv 2.7.9 otrs_somconnexio

Python packages requirements

Install the Python packages in the virtual environment:

$ pyenv exec pip install -r requirements.txt

Run tests

To run the test you can run:

$ tox

Also you can run only the tests running:

$ python setup.py test