python-helpscout-v2 0.1.0

Wrapper to query Help Scout v2 API

Help Scout API client

This package contains a wrapper to query Help Scout's API. The package tries to be as general and assume as little as possible about the API. Therefore, it will allow any endpoint to be requested and objects and types will be created on the fly.

Information about the available endpoints, objects and other stuff can be found on the API's documentation. The client contains as little internal knowledge of the API as possible, mostly authentication, pagination and how are objects returned.

In order to handle pagination calls to API are done inside a generator. As a consequence, even post and deletes have to be "nexted" if using the hit method.

Installation

The package can be installed cloning the repository and doing python setup.py install or pip install ..

It can also be install from pypi.org doing pip install python-helpscout-v2.

Authentication

In order to use the API you need an app id and app secret.

More about credentials can be found in helpscout's documentation.

General use

The general use is by instantiating a client and then hitting the API by doing client.<endpoint>.<method>(<resource_id>, <params>). Where:

• Endpoint is one of the endpoints defined in the API's documentation.
• Method is one of get, post, patch, put or delete as defined in the API.
• Resource id can be None or the id of the specific resource to access, update or delete. E.g.: a conversation id.
• Params can be None, a string or a dictionary with the parameters to access in the get method or the data to send otherwise.

Examples

Listing all users

> from helpscout import HelpScout
> hs = HelpScout(app_id='ax0912n', app_secret='axon129')
> users = hs.users.get()
> users[0]
User(id=12391,
     firstName="John",
     lastName="Doe",
     email="[e-mail]",
     role="user",
     timezone="America/New_York",
     createdAt="2019-01-03T19:00:00Z",
     updatedAt="2019-05-20T18:00:00Z",
     type="user",
     mention="johnny",
     initials="JD",
     _links={'self': {'href': 'https://api.helpscout.net/v2/users/12391'}})
> users[1].id
9320

Hitting the API directly to get all mailboxes

> from helpscout.client import HelpScout
> hs = HelpScout(app_id='laknsdo', app_secret='12haosd9')
> for mailbox in hs.hit('mailboxes', 'get'):
>      print(mailbox)
{'mailboxes': [
   {'id': 1930,
    'name': 'Fake Support',
    'slug': '0912301u',
    'email': '[e-mail]',
    'createdAt': '2018-12-20T20:00:00Z',
    'updatedAt': '2019-05-01T16:00:00Z',
    '_links': {
      'fields': {'href': 'https://api.helpscout.net/v2/mailboxes/1930/fields/'},
      'folders': {'href': 'https://api.helpscout.net/v2/mailboxes/1930/folders/'},
      'self': {'href': 'https://api.helpscout.net/v2/mailboxes/1930'}
    }
   }
 ]
}

Hitting the API directly to get a specific mailbox

> from helpscout.client import HelpScout
> hs = HelpScout(app_id='laknsdo', app_secret='12haosd9')
> for mailbox in hs.hit('mailboxes', 'get', resource_id=1930):
>      print(mailbox)
{'id': 1930,
 'name': 'Fake Support',
 'slug': '0912301u',
 'email': '[e-mail]',
 'createdAt': '2018-12-20T20:00:00Z',
 'updatedAt': '2019-05-01T16:00:00Z',
 '_links': {
   'fields': {'href': 'https://api.helpscout.net/v2/mailboxes/1930/fields/'},
   'folders': {'href': 'https://api.helpscout.net/v2/mailboxes/1930/folders/'},
   'self': {'href': 'https://api.helpscout.net/v2/mailboxes/1930'}
 }
}

Listing conversations using a dictionary parameters

> from helpscout.client import HelpScout
> hs = HelpScout(app_id='asd12', app_secret='onas912')
> params = {'status': 'active'}
> conversations = hs.conversations.get(params=params)

Listing conversations using a string with parameters

> from helpscout.client import HelpScout
> hs = HelpScout(app_id='asdon123', app_secret='asdoin1')
> params = 'query=(createdAt:[2019-06-20T00:00:00Z TO 2019-06-22T23:59:59Z])'
> conversations = hs.conversations.get(params=params)

Deleting a conversation

> from helpscout.client import HelpScout
> hs = HelpScout(app_id='asdon123', app_secret='asdoin1')
> conversation_id = 10
> hs.conversations.delete(resource_id=conversation_id)