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Python client for the Trengo REST API.

Project description

PyTrengo

PyTrengo is a lightweight Python client for the Trengo API.

Note: PyTrengo is not affiliated nor endorsed by Trengo.

Install

With pip:

pip install pytrengo

With Poetry:

poetry add pytrengo

Requirement: Python 3.10+

Usage

from trengo import Trengo

trengo_client = Trengo(token="...")

# If the token is not provided, it’s read from the TRENGO_TOKEN environment variable
trengo_client = Trengo()

for ticket in trengo_client.get_tickets():
    print(...)

List queries are transparently paginated for you.

Endpoints coverage

Note: even if an endpoint is not implemented, you can call it with one of the helper methods:

# GET /v2/some-endpoints?foo=bar
trengo_client.get_json_api("/some-endpoint", params={"foo": "bar"})
# POST /v2/some-other-endpoint with {"foo": "bar"}
trengo_client.post_json_api("/some-other-endpoint",
                            json={"foo": "bar"})
Endpoint Method
All endpoints 40%
Tickets 100%
List all tickets get_tickets
List all aggregates get_ticket_aggregates
Create a ticket create_ticket
Assign a ticket assign_ticket
Close a ticket close_ticket
Reopen a ticket reopen_ticket
Merge a ticket merge_ticket
Attach a label attach_ticket_label
Detach a label detach_ticket_label
Delete a ticket delete_ticket
Mark as spam mark_ticket_as_spam
Unmark as spam unmark_ticket_as_spam
Set custom data set_custom_data
Delete a message delete_message
Send a ticket message send_ticket_message
Send a ticket media message send_ticket_media_message
List all messages get_messages
Mark a ticket as favorite mark_ticket_as_favorite
Unmark a ticket as favorite unmark_ticket_as_favorite
Fetch a message get_message
Store a custom channel message store_custom_channel_message
WhatsApp 100%
Send a WhatsApp template send_whatsapp_template
Contacts 36%
List contacts get_contacts
View a contact get_contact
Create a contact create_contact (since 0.1.4)
Update a contact update_contact (since 0.1.4)
Delete a contact
Custom fields
Add a note
Delete a note
Profiles 16%
Create a profile
List profiles get_profiles
View a profile get_profile (since 0.1.4)
Update a profile
Custom fields
Delete a profile
Create a note
Delete a note
Attach a contact
Detach a contact
Set profile image
Unset profile image
SMS messages 33%
List all messages get_sms_messages
Send a message
Fetch balance
Messages 0%
Import text message
Import email message
Team Chat 0%
Sending a bot message
Voip 0%
Push SIP call status
List all voip calls
Get a voip call
Help Center 24%
List all help centers get_help_centers
List all categories get_help_center_categories
List all articles
List all blocks get_help_center_blocks
Get a help center get_help_center
Get a category get_help_center_category
Get an article get_help_center_article
Get a block get_help_center_block
Create a help center
Create a category
Create a section
Create an article
Create a block
Update a help center
Update a category
Update a section
Update an article
Update a block
Delete a help center delete_help_center
Delete a category delete_help_center_category
Delete a section
Delete an article
Delete a block
Quick Replies 20%
List all quick replies get_quick_replies
Create a quick reply
Update a quick reply
Delete a quick reply
Ticket Results 20%
List all ticket results get_ticket_results
Get a ticket result
Create a ticket result
Update a ticket result
Delete a ticket result
Contact Groups 20%
List all contact groups get_contact_groups
Get a contact group
Create a contact group
Update a contact group
Delete a contact group
Labels 20%
List all labels get_labels
Get a label
Create a label
Update a label
Delete a label
Teams 20%
List all teams get_teams
Get a team
Update a team
Create a team
Delete a team
Users 20%
List all users get_users
Get a user
Create a user
Update a user
Delete a user
Custom fields 20%
List all custom fields get_custom_fields
Create a custom field
Get a custom field
Update a custom field
Delete a custom field
Webhooks 60%
List all webhooks get_webhooks
Create a webhook create_webhook
Get a webhook get_webhook
Update a webhook
Delete a webhook
Quick actions 0%
Send a message
Log a phone call
BETA - Reporting 20%
BETA - Get reporting metrics get_reporting_metrics
BETA - Get user report
BETA - Get reporting histograms
BETA - Agent performance reporting
BETA - Get Ticket Details Report

Naming

  • Methods for API endpoints like "List s" are named get_<name>s
  • Methods for API endpoints like "Get " or "View " are named get_<name>
  • We try to stay consistent even when the API isn’t: the field for the relations to include is always named include in PyTrengo, while the API uses include in some calls and with in some others

License

Copyright 2024 Bixoto.

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