rt 1.0.0

Python interface to Request Tracker API

+==============================================+ | Rt - Python interface to Request Tracker API | +==============================================+

Python implementation of REST API described here: http://requesttracker.wikia.com/wiki/REST

REQUIREMENTS

This module uses following Python modules: - re - os - requests (http://docs.python-requests.org/)

LICENCE

This module is distributed under the terms of GNU General Public Licence v3 and was developed by CZ.NIC Labs - research and development department of CZ.NIC association - top level domain registy for .CZ. Copy of the GNU General Public License is distibuted along with this program.

USAGE

Example says more than a thousand words.

>>> import rt
>>> tracker = rt.Rt('http://localhost/rt/REST/1.0/', 'user_login', 'user_pass')
>>> tracker.login()
True
>>> map(lambda x: x['id'], tracker.search(Queue='helpdesk', Status='open'))
['ticket/1', 'ticket/2', 'ticket/10', 'ticket/15']
>>> tracker.create_ticket(Queue='helpdesk', \
... Subject='Coffee (important)', Text='Help I Ran Out of Coffee!')
19
>>> tracker.edit_ticket(19, Requestors='[e-mail]')
True
>>> tracker.reply(19, text='Do you know Starbucks?')
True
>>> tracker.logout()
True

Please use docstrings to see how to use different functions. They are written in ReStructuredText because this module is part of larger software, but I am sure you will understand it clearly. The same is also in file rt.html.

OFFICIAL SITE

This module is part of Malicious Domain Manager (MDM), but can be used separately. Future changes will be first done for MDM, later can be included to the github version.

python-rt module: https://git.nic.cz/redmine/projects/python-rt Malicious Domain Manager: https://git.nic.cz/redmine/projects/mdm