rt 1.0.12

Python interface to Request Tracker API

Rt - Python interface to Request Tracker API

Python implementation of REST API described here: https://rt-wiki.bestpractical.com/wiki/REST

REQUIREMENTS

This module uses following Python modules:

• requests (http://docs.python-requests.org/)

• nose (http://nose.readthedocs.org)

• six (http://pythonhosted.org/six/)

Requirements can be installed running:

pip install -r requirements.txt

LICENCE

This module is distributed under the terms of GNU General Public Licence v3 and was developed by CZ.NIC Labs - research and development department of CZ.NIC association - top level domain registy for .CZ. Copy of the GNU General Public License is distributed along with this module.

USAGE

An example is worth a thousand words:

>>> import rt
>>> tracker = rt.Rt('http://localhost/rt/REST/1.0/', 'user_login', 'user_pass')
>>> tracker.login()
True
>>> map(lambda x: x['id'], tracker.search(Queue='helpdesk', Status='open'))
['ticket/1', 'ticket/2', 'ticket/10', 'ticket/15']
>>> tracker.create_ticket(Queue='helpdesk', \
... Subject='Coffee (important)', Text='Help I Ran Out of Coffee!')
19
>>> tracker.edit_ticket(19, Requestors='[e-mail]')
True
>>> tracker.reply(19, text='Do you know Starbucks?')
True
>>> tracker.logout()
True

Please use docstrings to see how to use different functions. They are written in ReStructuredText. You can also generate HTML documentation by running make html in doc directory (Sphinx required).

OFFICIAL SITE

Project site and issue tracking:

https://github.com/CZ-NIC/python-rt

Git repository:

git://github.com/CZ-NIC/python-rt.git