Skip to main content

A python module that will check if two events are within a defined SLA.

Project description

SLA Checker

SLA Checker helps to check if an event is within the defined SLA.

Installation

pip3 install sla-checker

Usage

Input parameters:

  • event_start: when the event starts (e.g. when a trouble ticket is created)
  • event_end: when the event ends (e.g. when the trouble ticket is solved)
  • country_code (optional if working_on_holidays = True): the country code (e.g. IT)
  • minutes_to_resolve: maximum time in minutes allowed between event_start and event_end
  • opening_hours (optional if 7x24 service): define opening hours (e.g. 09:00)
  • closing_hours (optional if 7x24 service): define closing hours (e.g. 18:00)
  • working_on_sat (optional, default is False): define if Saturday is a working day
  • working_on_holidays (optional, default is False): define if Sunday and Holidays are working days

Example (7x24 service with 2 hours SLA):

sla = sla_checker.SLAChecker()
sla.check(
  event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
  event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
  country_code = "IT",
  minutes_to_resolve = 120,
)

Example (5x9 service with 2 hours SLA):

sla = sla_checker.SLAChecker()
sla.check(
  event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
  event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
  country_code = "IT",
  minutes_to_resolve = 120,
  opening_hours = "09:00",
  closing_hours = "18:00",
  working_on_sat = False,
  working_on_holidays = False,
)

Example (7x9 service with 2 hours SLA):

sla = sla_checker.SLAChecker()
sla.check(
  event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
  event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
  country_code = "IT",
  minutes_to_resolve = 120,
  opening_hours = "09:00",
  closing_hours = "18:00",
  working_on_sat = True,
  working_on_holidays = True,
)

Project details


Download files

Download the file for your platform. If you're not sure which to choose, learn more about installing packages.

Source Distribution

sla_checker-0.0.2.tar.gz (3.0 kB view hashes)

Uploaded source

Built Distribution

sla_checker-0.0.2-py3-none-any.whl (15.6 kB view hashes)

Uploaded py3

Supported by

AWS AWS Cloud computing Datadog Datadog Monitoring Facebook / Instagram Facebook / Instagram PSF Sponsor Fastly Fastly CDN Google Google Object Storage and Download Analytics Huawei Huawei PSF Sponsor Microsoft Microsoft PSF Sponsor NVIDIA NVIDIA PSF Sponsor Pingdom Pingdom Monitoring Salesforce Salesforce PSF Sponsor Sentry Sentry Error logging StatusPage StatusPage Status page