SLA Checker

SLA Checker helps to check if an event is within the defined SLA.

Installation

pip3 install sla-checker

Usage

Input parameters:

• event_start: when the event starts (e.g. when a trouble ticket is created)
• event_end: when the event ends (e.g. when the trouble ticket is solved)
• country_code (optional if working_on_holidays = True): the country code (e.g. IT)
• minutes_to_resolve: maximum time in minutes allowed between event_start and event_end
• opening_hours (optional if 7x24 service): define opening hours (e.g. 09:00)
• closing_hours (optional if 7x24 service): define closing hours (e.g. 18:00)
• working_on_sat (optional, default is False): define if Saturday is a working day
• working_on_holidays (optional, default is False): define if Sunday and Holidays are working days

Example (7x24 service with 2 hours SLA):

sla = sla_checker.SLAChecker()
sla.check(
  event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
  event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
  country_code = "IT",
  minutes_to_resolve = 120,
)

Example (5x9 service with 2 hours SLA):

sla = sla_checker.SLAChecker()
sla.check(
  event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
  event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
  country_code = "IT",
  minutes_to_resolve = 120,
  opening_hours = "09:00",
  closing_hours = "18:00",
  working_on_sat = False,
  working_on_holidays = False,
)

Example (7x9 service with 2 hours SLA):

sla = sla_checker.SLAChecker()
sla.check(
  event_start = datetime.datetime(2020, 12, 24, 17, 0, 0),
  event_end = datetime.datetime(2020, 12, 28, 10, 0, 1),
  country_code = "IT",
  minutes_to_resolve = 120,
  opening_hours = "09:00",
  closing_hours = "18:00",
  working_on_sat = True,
  working_on_holidays = True,
)