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Python library for interfacing with the TeamSupport API

Project description

Python TeamSupport Client

Build Status Latest Version

Python library for interfacing with the TeamSupport XML API, using demands.

Free software: MIT license

Features

  • Client methods parse response content in order to return LXML Element objects
  • Converting Python dictionaries into XML for POST and PUT calls
  • Simple models for Tickets and Actions.

Usage

from teamsupport import Ticket, init

init(<org_id>, <auth_key>)

# Get ticket with given ID/Number.
ticket = Ticket(<ticket_number_or_ticket_id>)

# Create new ticket.
ticket = Ticket.create(
    contact_email, contact_first_name, contact_last_name,
    ticket_name, ticket_text)

# Get Ticket description.
descr = ticket.get_description()

# Update ticket description.
ticket.set_decription('New description')

To run integration tests please set correct values in `teamsupport/config.py`
and run: `nosetests integration_tests`

Changelog

0.2.2 (2015-11-27)

  • Add Ticket.search() and Ticket.update() methods.

0.2.1 (2015-11-27)

  • Fix README.rst formatting.

0.2.0 (2015-11-26)

  • Add create class method to the Ticket model; Add Contact model;
  • Remove User model.
  • Change models constructors to not require client param.

0.1.3 (2015-09-13)

  • Fix bug in update_ticket method

0.1.2 (2015-09-12)

  • Bump version to fix PyPI upload issue

0.1.1 (2015-09-12)

  • Add User model and TeamSupportService.get_user method.

0.1.0 (2015-09-10)

  • First release on PyPI.

Project details


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