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Python API Wrapper for Zendesk

Project description

Zendesk API Wrapper for Python
=========================================================================================
Python Zendesk is wrapper for the Zendesk API. This library provides an
easy and flexible way for developers to communicate with their Zendesk
account in their application.


Requirements
-----------------------------------------------------------------------------------------------------
httplib2 is used for authentication and requests

(pip install | easy_install) httplib2

simplejson is used to serialze and deserialze requests and responses

(pip install | easy_install) simplejson


Installation
-----------------------------------------------------------------------------------------------------
Zendesk Python Library is available on pypi, so installation should be fairly simple:

(pip install | easy_install) zendesk


Example Use
-----------------------------------------------------------------------------------------------------

from zendesk import Zendesk, get_id_from_url

################################################################
## NEW CONNECTION CLIENT
################################################################
zendesk = Zendesk('https://yourcompany.zendesk.com', 'you@yourcompany.com', 'passwd')

################################################################
## TICKETS
################################################################

# List
zendesk.list_tickets(view_id=1) # Must have a view defined

# Create
new_ticket = {
'ticket': {
'requester_name': 'Howard Schultz',
'requester_email': 'howard@starbucks.com',
'subject':'My Starbucks coffee is cold!',
'description': 'please reheat my coffee',
'set_tags': 'coffee drinks',
'ticket_field_entries': [
{
'ticket_field_id': 1,
'value': 'venti'
},
{
'ticket_field_id': 2,
'value': '$10'
}
]
}
}
ticket_url = zendesk.create_ticket(data=new_ticket)
ticket_id = get_id_from_url(ticket_url)

# Show
zendesk.show_ticket(ticket_id=ticket_id)

# Delete
zendesk.delete_ticket(ticket_id=ticket_id)

# More examples in `examples` folder!


Project details


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