Authentic2 Freshdesk login
This plugin allows Authentic2 IDP to log your users to freshdesk through
freshdesk simple SSO mechanism.
You just have to install the package in your virtualenv and relaunch, it will
be automatically loaded by authentic2.
### Freshdesk configuration
- Go to https://yourcompany.freshdesk.com/admin/security
- enable *SSO simple*
- In *Remote login URL* put something like
- In *Remote logout URL* put something like
- Note down the shared secret
### Authentic configuration
Set in your *local_settings.py* the following settings according to your
FRESHDESK_URL = 'http://yourcompany.freshdesk.com'
FRESHDESK_SECRET_KEY = 'XXXXXXXXXXXX'
### Diverting some users to somewhere else
You may need to authorize freshdesk access only for a subset of your users,
willing to redirect others to a custom URL (ex: custom error page). There is the
`FRESHDESK_DIVERT` setting for that.
you should point it to an object instance with two methods :
should_divert(email) and divert_url(email), for ex:
def should_divert(self, user):
:returns True if the user should be diverted out of FD false else
if user.email == 'email@example.com':
def divert_url(self, user, request):
:returns an url, the diversion path, the system will HTTP 302 there.
And in your `local_settings.py`
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