Helpdesk Restrict Followers
This module restricts the ability to add followers to helpdesk tickets to only partners that have an associated internal user. Partners without a linked user account or with only portal/customer access will be automatically filtered out when attempting to subscribe them as followers.
This ensures that only internal users can be added as followers to helpdesk tickets, maintaining proper access control and notification management.
Key Features:
Programmatic Restriction: Overrides message_subscribe method to filter partners
UI Domain Restriction: Applies domain filters in mail.wizard.invite for helpdesk tickets
Internal Users Only: Only allows partners with active, non-share users
Transparent Filtering: Silently filters invalid partners without errors
Table of contents
Configuration
No configuration needed for this module.
Usage
Once installed, the module automatically filters out partners when adding followers to helpdesk tickets:
Programmatic API: Only partners with associated internal users can be added as followers
User Interface: The mail wizard invite dialog shows only valid partners for helpdesk tickets
Filtering Logic: Portal users and partners without user accounts are automatically excluded
Cross-Method Coverage: The filtering is applied both through the UI and programmatically
The module works transparently - invalid partners are silently filtered without raising errors, providing a smooth user experience.
Bug Tracker
Bugs are tracked on GitLab Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
Credits
Contributors
-
Juan Manuel Regalado <juanmanuel.regalado@somit.coop>
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
1 maintainer
Metadata
1 maintainer
Release files for odoo-addon-helpdesk-restrict-followers 16.0.1.0.0.1
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