odoo-addon-helpdesk-restrict-followers 16.0.1.0.0.1

Restrict adding followers to only partners with an internal user associated.

This module restricts the ability to add followers to helpdesk tickets to only partners that have an associated internal user. Partners without a linked user account or with only portal/customer access will be automatically filtered out when attempting to subscribe them as followers.

This ensures that only internal users can be added as followers to helpdesk tickets, maintaining proper access control and notification management.

Key Features:

• Programmatic Restriction: Overrides message_subscribe method to filter partners

• UI Domain Restriction: Applies domain filters in mail.wizard.invite for helpdesk tickets

• Internal Users Only: Only allows partners with active, non-share users

• Transparent Filtering: Silently filters invalid partners without errors

Table of contents

• Configuration

• Usage

• Bug Tracker

• Credits

  • Authors

  • Contributors

  • Maintainers

Configuration

No configuration needed for this module.

Usage

Once installed, the module automatically filters out partners when adding followers to helpdesk tickets:

• Programmatic API: Only partners with associated internal users can be added as followers

• User Interface: The mail wizard invite dialog shows only valid partners for helpdesk tickets

• Filtering Logic: Portal users and partners without user accounts are automatically excluded

• Cross-Method Coverage: The filtering is applied both through the UI and programmatically

The module works transparently - invalid partners are silently filtered without raising errors, providing a smooth user experience.

Bug Tracker

Bugs are tracked on GitLab Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• SomIT SCCL

• Som Connexio SCCL

Contributors

• SomIT SCCL:

  • Juan Manuel Regalado <[e-mail]>

• Som Connexio SCCL:

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.