Create tiquets

Example of curl to create a ticket with two variables to fill: - API_KEY: authorized key from the odoo server’s API-KEY (see previows paragraph) - ODOO_URL: target ODOO server’s URL - CONTENT: base64 encoded image to attach to the ticket

Tickets can be created by just one of the following parameters: - partner_ref - partner_email - partner_vat - contract_code

• “attachments” is an array of objects, optional, each one with the following fields: - filename: name of the file - content: base64 encoded file - mimetype: mimetype of the file

CONTENT=$(base64 image.jpg)

curl -X POST \
  -H "accept: application/json" \
  -H "api-key: $APIKEY" \
  -H "Content-Type: application/json" \
  -d "$(jq -n --arg content "$CONTENT" \
        '{
            summary: "New Ticket",
            description: "this is an API created ticket",
            partner_ref: "2828",
            team: "HTTe_loc",
            category: "HTCa_soft",
            channel: "HTCh_web",
            priority: "0",
            tags: "HTTa_hard,HTTa_tec",
            attachments: [
              {
                filename: "image_name",
                content: $content,
                mimetype: "image/jpg"
              }
            ]
          }')" \
  "$ODOO_URL/api/ticket"

Search tiquets

Tickets can be search by, either:

• partner_ref, returning those tickets linked to the given partner

• contract_code, returning those tickets related to the given contract.

Also, and in any of these cases, we can filter by stage, using the stage code to exclude from our result all tickets in a different stage.

curl -X GET \
 -H  "accept: application/json" \
 -H  "api-key: $API_KEY" \
 -H  "Content-Type: application/json" \
 -d '{
   "partner_ref": "10112",
   "stage": "stage_code",
 }' \
 "$ODOO_URL/api/ticket/getlist"

Authors

• SomIT SCCL

• Som Connexio SCCL

Contributors

• SomIT SCCL:

  • Álvaro Mellado <alvaro.mellado@somit.coop>

  • José Robles <jose.robles@somit.coop>

• Som Connexio SCCL:

  • Gerard Funosas <gerard.funosas@somconnexio.coop>

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.