odoo-addon-otrs-somconnexio 16.0.1.2.14

Integration with OTRS for Som Connexió.

This module is a part of SomConnexió original module. It manages the integration between ODOO an OTRS.

OTRS is a ticketing system used in Som Connexió. We use this module to transform leads to OTRS tickets to be provisioned, eventually with external providers, and to create back ODOO contracts through those provisioned lead tickets.

Using listeners, we observe the lead, which at validation will create one ticket for each lead line with a service to be provisioned. The ticket number is stored in the lead line.

This module uses a python library to connect with OTRS, so you need to install the library in your Odoo environment:

pip install otrs_somconnexio

These modules also includes other integrations with OTRS.

Table of contents

• Configuration

• Usage

• Contributors

Configuration

To configure the integration between Odoo and OTRS you need to expose in the Odoo environment the next variables that the otrs_somconnexio python library uses.

export OTRS_URL="https://otrs.organization.org/"
export OTRS_USER="otrs_user"
export OTRS_PASSW='otrs_password'

Usage

The usage is full integrated with the ORM of Odoo using listeners.

More info about the listeners: https://odoo-connector.com/api/api_components.html#listeners

Contributors

• Som Connexió SCCL <https://somconnexio.coop/>

  • Gerard Funonsas [e-mail]

  • Borja Gimeno [e-mail]

• Coopdevs Treball SCCL <https://coopdevs.coop/>

  • Daniel Palomar [e-mail]

  • Cesar Lopez [e-mail]

  • Carla Berenguer [e-mail]