OTRS Integration - SomConnexio
This module is a part of SomConnexió original module. It manages the integration between ODOO an OTRS.
OTRS is a ticketing system used in Som Connexió. We use this module to transform leads to OTRS tickets to be provisioned, eventually with external providers, and to create back ODOO contracts through those provisioned lead tickets.
Using listeners, we observe the lead, which at validation will create one ticket for each lead line with a service to be provisioned. The ticket number is stored in the lead line.
This module uses a python library to connect with OTRS, so you need to install the library in your Odoo environment:
pip install otrs_somconnexioThese modules also includes other integrations with OTRS.
Table of contents
Configuration
To configure the integration between Odoo and OTRS you need to expose in the Odoo environment the next variables that the otrs_somconnexio python library uses.
export OTRS_URL="https://otrs.organization.org/"
export OTRS_USER="otrs_user"
export OTRS_PASSW='otrs_password'Usage
The usage is full integrated with the ORM of Odoo using listeners.
More info about the listeners: https://odoo-connector.com/api/api_components.html#listeners
Contributors
Som Connexió SCCL <https://somconnexio.coop/>
Gerard Funonsas gerard.funosas@somconnexio.coop
Borja Gimeno borja.gimeno@somconnexio.coop
Coopdevs Treball SCCL <https://coopdevs.coop/>
Daniel Palomar daniel.palomar@coopdevs.org
Cesar Lopez cesar.lopez@coopdevs.org
Carla Berenguer carla.berenguer@coopdevs.org
2 maintainers
Metadata
2 maintainers
Release files for odoo-addon-otrs-somconnexio 16.0.1.2.15
For a detailed explanation of source distributions (sdists) and built distributions (wheels), please see the package formats documentation.
Source distribution (sdist)
| File | Size | Uploaded | |
|---|---|---|---|
| odoo_addon_otrs_somconnexio-16.0.1.2.15.tar.gz | 62.1 kB | Details |
Release files / odoo_addon_otrs_somconnexio-16.0.1.2.15.tar.gz
| Download URL | odoo_addon_otrs_somconnexio-16.0.1.2.15.tar.gz |
|---|---|
| Size | 62.1 kB |
| Tags | Source |
|
SHA-256 checksum How to use checksums |
b0184881a1e7903fe57952e9617db3b02c25bd7c5156573d55db46590fc33eb9
|
|
BLAKE2b-256 checksum How to use checksums |
1015080ee1be916854ada29bda26b1442452780c3a7a2af55f2dcb5e670a91bc
|
| Upload date | |
|
Uploaded using Trusted Publishing? What is trusted publishing? |
No |
| Uploaded via |
twine/7.0.0 CPython/3.10.12
|
