odoo12-addon-helpdesk-mgmt-timesheet-time-control 12.0.1.0.0.99.dev10

Helpdesk Management Timesheet Time Control

Allow to track the exact moment when a timesheet line is started (not only the day, but also the minute and second) and let users start and stop timers easily.

Table of contents

• Installation

• Usage

• Bug Tracker

• Credits

  • Authors

  • Contributors

  • Maintainers

Installation

This module auto installs when helpdesk_mgmt_timesheet and project_timesheet_time_control are installed.

This module depends on modules found in these repositories:

• OCA/timesheet

• OCA/web

• OCA/project

Usage

In general the usage instructions from project_timesheet_time_control apply with the following additions.

Via helpdesk tickets:

1. Go to Helpdesk > All Tickets.

2. If a ticket has a running timesheet line, it will display a Stop button.

3. Other tickets that have enabled timesheets will display a Start button that will open the same wizard as the timesheet lines, duplicating task’s last timesheet line.

4. You can see the same in list view.

5. Click on any existing ticket or create a new one.

6. You can see the same feature in the action buttons box.

7. On the Timesheets page, you will be able to handle records the same way as you do in the above explanation (except the ticket selection part, which in this case doesn’t appear as it’s the current one).

Note: All the Start/Resume/Stop features are disabled if you don’t belong to the Timesheets/User group or if you are viewing a timesheet that belongs to another user.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• Graeme Gellatly

Contributors

• O4SB:

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.