Enter the parameters of your POP/IMAP account(s), and any incoming emails on these accounts will be automatically downloaded into your OpenERP system. All POP3/IMAP-compatible servers are supported, included those that require an encrypted SSL/TLS connection.
This can be used to easily create email-based workflows for many email-enabled OpenERP documents, such as:
- CRM Leads/Opportunities
- CRM Claims
- Project Issues
- Project Tasks
- Human Resource Recruitments (Applicants)
Just install the relevant application, and you can assign any of these document types (Leads, Project Issues) to your incoming email accounts. New emails will automatically spawn new documents of the chosen type, so it’s a snap to create a mailbox-to-OpenERP integration. Even better: these documents directly act as mini conversations synchronized by email. You can reply from within OpenERP, and the answers will automatically be collected when they come back, and attached to the same conversation document.
For more specific needs, you may also assign custom-defined actions (technically: Server Actions) to be triggered for each incoming mail.