Platform API Client SDK - Python

Documentation can be found at https://mypurecloud.github.io/platform-client-sdk-python/

Documentation version PureCloudPlatformClientV2 264.0.0

Preview APIs

Warning: Preview APIs are included in this SDK. These resources are subject to both breaking and non-breaking changes at any time without notice. This includes, but is not limited to, changing resource names, paths, contracts, documentation, and removing resources entirely. For a full list of the preview APIs see here

Install Using pip

pip install PureCloudPlatformClientV2

Note: For Windows users, the maximum path length limitation must be removed prior to installing to avoid a No such file or directory error

Package info can be found at https://pypi.python.org/pypi/PureCloudPlatformClientV2

Using the Library

Referencing the Library

Import the package in the python script:

import PureCloudPlatformClientV2

Authenticating

Client Credentials Grant

Use when...

The app is authenticating as a non-human (e.g. a service, scheduled task, or other non-UI application)

For headless and non-user applications, the Client Credentials Grant

apiclient = PureCloudPlatformClientV2.api_client.ApiClient().get_client_credentials_token(os.environ['GENESYS_CLOUD_CLIENT_ID'],
                                                                                          os.environ['GENESYS_CLOUD_CLIENT_SECRET'])
authApi = PureCloudPlatformClientV2.AuthorizationApi(apiclient)
print(authApi.get_authorization_permissions())

OAuth2 SAML2 Bearer Grant

Use when...

The app is authenticating as a human user, the OAuth2 SAML2 Bearer

apiclient = PureCloudPlatformClientV2.api_client.ApiClient().get_saml2bearer_token(os.environ['GENESYS_CLOUD_SAML2BEARER_CLIENT_ID'],
                                                                                   os.environ['GENESYS_CLOUD_SAML2BEARER_CLIENT_SECRET'],
                                                                                   orgName,
                                                                                   encodedsamlassertion)
usersApi = PureCloudPlatformClientV2.UsersApi(apiclient)
print(usersApi.get_users_me())

Authorization Code Grant

The app is authenticating as a human, the Authorization Code Grant
The app is served via a web server
There is server-side code that will be making API requests

apiclient, auth_token_info = apiclient.get_code_authorization_token(os.environ['GENESYS_CLOUD_CODEAUTH_CLIENT_ID'],
                                                                    os.environ['GENESYS_CLOUD_CODEAUTH_CLIENT_SECRET'],
                                                                    auth_code,
                                                                    "https://redirect-uri.com/oauth/callback")
usersApi = PureCloudPlatformClientV2.UsersApi(apiclient)

By default, the SDK will use the refresh token to request a new access token transparently when it expires. If multiple threads are running, 1 thread will request a new token. Other threads will wait a maximum of 10 seconds for the token refresh to complete This time can be overridden with the refresh_token_wait_time field of the Configuration object. If you wish to implement the refresh logic, set should_refresh_access_token to false and store the refresh token from the auth response. The expires_in value can be used to proactively request a new one before it expires:

refresh_token = auth_token_info["refresh_token"]
expires_in = auth_token_info["expires_in"]
PureCloudPlatformClientV2.configuration.should_refresh_access_token = False

When the access token expires, refresh it using the refresh_code_authorization_token method using the same clientId and clientSecret as used to request it.

apiclient, auth_token_info = apiclient.refresh_code_authorization_token(os.environ['GENESYS_CLOUD_CODEAUTH_CLIENT_ID'],
                                                                        os.environ['GENESYS_CLOUD_CODEAUTH_CLIENT_SECRET'],
                                                                        refresh_token)

PKCE Grant

The app is authenticating as a human, the PKCE Grant
The app is served via a web server
There is server-side code that will be making API requests

apiclient, auth_token_info = apiclient.get_pkce_token(os.environ['GENESYS_CLOUD_CODEAUTH_CLIENT_ID'],
                                                                    code_verifier,
                                                                    auth_code,
                                                                    "https://redirect-uri.com/oauth/callback")
usersApi = PureCloudPlatformClientV2.UsersApi(apiclient)

The SDK provides methods to generate a PKCE Code Verifier and to compute PKCE Code Challenge.

code_verifier = PureCloudPlatformClientV2.api_client.ApiClient().generate_pkce_code_verifier(128)
code_challenge = PureCloudPlatformClientV2.api_client.ApiClient().compute_pkce_code_challenge(code_verifier)

Setting the Environment

If connecting to a Genesys Cloud environment other than mypurecloud.com (e.g. mypurecloud.ie), set the new base path before constructing any API classes. The new base path should be the base path to the Platform API for your environment.

region = PureCloudPlatformClientV2.PureCloudRegionHosts.us_east_1
PureCloudPlatformClientV2.configuration.host = region.get_api_host()

Setting the gateway

The Genesys Cloud Login and API URL path can be overridden if necessary (i.e. if the Genesys Cloud requests must be sent through to an intermediate API gateway or equivalent).

This can be achieved setting the gateway on the ApiClient instance with set_gateway. You can use None as parameter's value for default configuration (e.g. "https" for protocol, -1 for port, ...).

apiClient = PureCloudPlatformClientV2.api_client.ApiClient()
apiClient.set_gateway("mygateway.mydomain.myextension", "https", 1443, "myadditionalpathforlogin", "myadditionalpathforapi")
apiClient.get_client_credentials_token(os.environ['GENESYS_CLOUD_CLIENT_ID'],
                                        os.environ['GENESYS_CLOUD_CLIENT_SECRET'])

or setting as default for all clients

gateway_configuration = PureCloudPlatformClientV2.GatewayConfiguration()
gateway_configuration.host = "mygateway.mydomain.myextension";
gateway_configuration.protocol = "https";
gateway_configuration.port = 1443;
gateway_configuration.path_params_login = "myadditionalpathforlogin";
gateway_configuration.path_params_api = "myadditionalpathforapi";
...
PureCloudPlatformClientV2.configuration.gateway_configuration = gateway_configuration

"host" is the address of your gateway.
"protocol" is not mandatory. It will default to "https" if the parameter is not defined or empty.
"port" is not mandatory. This parameter can be defined if a non default port is used and needs to be specified in the url (value must be greater or equal to 0). Set to -1 to use default port (default unspecified port).
"path_params_login" and "path_params_api" are not mandatory. They will be appended to the gateway url path if these parameters are defined and non empty (for Login requests and for API requests).
"username" and "password" are not used at this stage. This is for a possible future use.

With the configuration below, this would result in:

Login requests to: "https://mygateway.mydomain.myextension:1443/myadditionalpathforlogin" (e.g. "https://mygateway.mydomain.myextension:1443/myadditionalpathforlogin/oauth/token")
API requests to: "https://mygateway.mydomain.myextension:1443/myadditionalpathforapi" (e.g. "https://mygateway.mydomain.myextension:1443/myadditionalpathforlogin/api/v2/users/me")

Connect to a Proxy Server

If connecting to a proxy server, set the the address of your proxy server as follows:

PureCloudPlatformClientV2.configuration.proxy = 'YOUR_PROXY_URL'

If your proxy server requires authentication, set the username and password as follows:

PureCloudPlatformClientV2.configuration.proxy_username = 'YOUR_PROXY_USERNAME'
PureCloudPlatformClientV2.configuration.proxy_password = 'YOUR_PROXY_PASSWORD'

The Python SDK uses urllib3.ProxyManager to make requests when proxy is provided with default http client implementation (refer to Inject Custom HTTP Client).

SDK Logging

Logging of API requests and responses can be controlled by several parameters on the configuration's logging instance.

PureCloudPlatformClientV2.logger.LogLevel values:

LTrace (HTTP Method, URL, Request Body, HTTP Status Code, Request Headers, Response Headers)
LDebug (HTTP Method, URL, Request Body, HTTP Status Code, Request Headers)
LError (HTTP Method, URL, Request Body, Response Body, HTTP Status Code, Request Headers, Response Headers)
LNone - default

PureCloudPlatformClientV2.logger.LogFormat values:

JSON
TEXT - default

By default, the request and response bodies are not logged because these can contain PII. Be mindful of this data if choosing to log it.
To log to a file, provide a file path to the the PureCloudPlatformClientV2.configuration.logger.log_file_path property. SDK users are responsible for the rotation of the log file.

Example logging configuration:

PureCloudPlatformClientV2.configuration.logger.log_level = PureCloudPlatformClientV2.logger.LogLevel.LError
PureCloudPlatformClientV2.configuration.logger.log_request_body = True
PureCloudPlatformClientV2.configuration.logger.log_response_body = True
PureCloudPlatformClientV2.configuration.logger.log_format = PureCloudPlatformClientV2.logger.LogFormat.TEXT
PureCloudPlatformClientV2.configuration.logger.log_to_console = False
PureCloudPlatformClientV2.configuration.logger.log_file_path = "/var/log/pythonsdk.log"

Configuration file

Several configuration parameters can be applied using a configuration file. There are two sources for this file:

The SDK will look for %HOME%\.genesyscloudpython\config or %USERPROFILE%\.genesyscloudpython\config if %HOME% is not set on Windows, or $HOME/.genesyscloudpython/config on Unix.
Set the PureCloudPlatformClientV2.configuration.config_file_path property to the path of your configuration file.

The SDK will take an event-driven approach to monitor for config file changes and will apply changes in near real-time, regardless of whether a config file was present at start-up. To disable this behavior, set PureCloudPlatformClientV2.configuration.live_reload_config to false.
INI and JSON formats are supported. See below for examples of configuration values in both formats:

INI:

[logging]
log_level = trace
log_format = text
log_to_console = false
log_file_path = /var/log/pythonsdk.log
log_response_body = false
log_request_body = false
[reauthentication]
refresh_access_token = true
refresh_token_wait_max = 10
[general]
live_reload_config = true
host = https://api.mypurecloud.com

JSON:

{
    "logging": {
        "log_level": "trace",
        "log_format": "text",
        "log_to_console": false,
        "log_file_path": "/var/log/pythonsdk.log",
        "log_response_body": false,
        "log_request_body": false
    },
    "reauthentication": {
        "refresh_access_token": true,
        "refresh_token_wait_max": 10
    },
    "general": {
        "live_reload_config": true,
        "host": "https://api.mypurecloud.com"
    }
}

The Genesys Cloud Login and API URL path can be overridden if necessary (i.e. if the Genesys Cloud requests must be sent through to an intermediate API gateway or equivalent).

This can be achieved defining a "gateway" configuration, in the INI or the JSON configuration file.

"host" is the address of your gateway.
"protocol" is not mandatory. It will default to "https" if the parameter is not defined or empty.
"port" is not mandatory. This parameter can be defined if a non default port is used and needs to be specified in the url (value must be greater or equal to 0). Set to -1 to use default port (default unspecified port).
"path_params_login" and "path_params_api" are not mandatory. They will be appended to the gateway url path if these parameters are defined and non empty (for Login requests and for API requests).
"username" and "password" are not used at this stage. This is for a possible future use.

With the configuration below, this would result in:

Login requests to: "https://mygateway.mydomain.myextension:1443/myadditionalpathforlogin" (e.g. "https://mygateway.mydomain.myextension:1443/myadditionalpathforlogin/oauth/token")
API requests to: "https://mygateway.mydomain.myextension:1443/myadditionalpathforapi" (e.g. "https://mygateway.mydomain.myextension:1443/myadditionalpathforlogin/api/v2/users/me")

INI:

[logging]
log_level = trace
log_format = text
log_to_console = false
log_file_path = /var/log/pythonsdk.log
log_response_body = false
log_request_body = false
[reauthentication]
refresh_access_token = true
refresh_token_wait_max = 10
[general]
live_reload_config = true
host = https://api.mypurecloud.com
[gateway]
host = mygateway.mydomain.myextension
protocol = https
port = 1443
path_params_login = myadditionalpathforlogin
path_params_api = myadditionalpathforapi
username = username
password = password

JSON:

{
    "logging": {
        "log_level": "trace",
        "log_format": "text",
        "log_to_console": false,
        "log_file_path": "/var/log/pythonsdk.log",
        "log_response_body": false,
        "log_request_body": false
    },
    "reauthentication": {
        "refresh_access_token": true,
        "refresh_token_wait_max": 10
    },
    "general": {
        "live_reload_config": true,
        "host": "https://api.mypurecloud.com"
    },
    "gateway": {
        "host": "mygateway.mydomain.myextension",
        "protocol": "https",
        "port": 1443,
        "path_params_login": "myadditionalpathforlogin",
        "path_params_api": "myadditionalpathforapi",
        "username": "username",
        "password": "password"
    }
}

Making Requests

There are two steps to making requests:

Instantiate one of the API classes in the ININ.PureCloudApi.Api namespace
Call the methods on the API object

Example of getting the authenticated user's information:

usersApi = PureCloudPlatformClientV2.UsersApi()
print(usersApi.get_users_me())

Transform response object to JSON

You can use to_json() method on the model to get a raw JSON string of the model.

print(usersApi.get_users_me().to_json())

Force JSON Null value in API request body's attribute

Some methods require a body content (i.e. a model) as input parameter (e.g. usersApi.post_users(body), usersApi.patch_user(userid, body)).

When the method is invoked, the SDK will automatically serialize the model (the body input parameter) to a JSON content (the API request's body).
Note: With Python, None value is serialized into JSON null.

Before issuing the request to Genesys Cloud, the SDK will strip out all attributes with a JSON null value (i.e. model properties with a value set to None are ignored).
Except for a few cases, this is what is expected by the Genesys Cloud platform.

Indeed, there are couple of API endpoints, where JSON null value is used to reset a property. e.g. with PATCH /api/v2/taskmanagement/worktypes/{worktypeId} (patch_taskmanagement_worktype(worktype_id, body)), defaultQueueId can be set to null in order to reset this worktype's property.

This is why we introduce a new singleton class - ApiNullValue() - which will allow overriding the SDK's default behavior.
A model property set to PureCloudPlatformClientV2.ApiNullValue(), instead of None, will be kept and serialized to JSON as null.

task_api = PureCloudPlatformClientV2.TaskManagementApi()
worktype_update = PureCloudPlatformClientV2.WorktypeUpdate()
worktype_update.name = 'abcd'
worktype_update.default_queue_id = PureCloudPlatformClientV2.ApiNullValue()
...
task_api.patch_taskmanagement_worktype(worktype_id, worktype_update)

SDK Specific Types and Classes

The Platform API Client SDK for Python defines some types and classes specific to the SDK.

LocalDateTime

LocalDateTime is defined as an alias of datetime class.

YearMonth

Some API Endpoints of the Platform API (REST API) contain properties defined as string with a "year-month" format (e.g. value equal to "2026-01").
If part of an API Response, these properties will be deserialized to the SDK's YearMonth class.
YearMonth class instance will be serialized to "year-month" string format if part of an API Request (REST API).

You can import the YearMonth class in your python code using: from PureCloudPlatformClientV2 import YearMonth

The YearMonth class contains two properties of integer type: year (allowing value from 0 to 9999) and month (allowing value from 1 to 12).
An instance of the class can be created using the class constructor YearMonth(year: int, month: int) or parsing a date with YearMonth.from_date(d: date).
A YearMonth instance can also be transformed into a date (with day being forced to 1) with my_year_month.to_date().

Managing updates in Platform API Enumerations

The Platform API Client SDKs (Java, Javascript/NodeJs, Python, Go, .Net, iOS/Swift) are automatically generated using the Platform API OpenAPI v2 definition. The Platform API definition file is downloaded at the time of the SDK build and is used to generate operations (i.e. API methods) and definitions (i.e. classes for the different models, enumerations, ...) in the different SDK languages.

The Python Platform API Client SDK implements the following strategy to manage the introduction of new enumeration values in the Platform API (i.e. in a version of the SDK which doesn't include these changes):

If an unknown enumeration value is received (i.e. a new enumeration value, introduced in Platform API, after the SDK version you are using was built), the SDK will map it to a outdated_sdk_version string value. This is to prevent errors during deserialization when an unknown enumeration value is received from Genesys Cloud.

Inject Custom HTTP Client

By default, the SDK uses the urllib3 library as the default HTTP client. If you want to inject a new third-party/custom implementation of the client, you can set the HTTP client instance.

The CustomHttpClient should be a class that inherits from AbstractHttpClient defined in the SDK and implements the request method. Here's an example:

from PureCloudPlatformClientV2 import AbstractHttpClient
import requests

class CustomHttpClient(AbstractHttpClient):
    def __init__(self):
        super().__init__()
        self._session = requests.Session()

    def request(self, options):
        return self._session.request(**options)

# Initialize the API client
api_client = PureCloudPlatformClientV2.api_client.ApiClient()

# Create and set custom HTTP client
http_client = CustomHttpClient()
api_client.set_http_client(http_client)

Using MTLS authentication via a Gateway

With Python Client applications, if there is MTLS authentication that need to be set for a gateway server (i.e. if the Genesys Cloud requests must be sent through an intermediate API gateway or equivalent, with MTLS enabled), you can use set_mtls_certificates or set_mtls_contents to set the certificates.

An example using set_mtls_certificates to setup MTLS for gateway is shown below

MTLS_CERT_DIR = "mtls-certs"
CA_CERT_FILENAME = "ca-chain.cert.pem"
CLIENT_CERT_FILENAME = "localhost.cert.pem"
CLIENT_KEY_FILENAME = "localhost.key.pem"
base_dir = os.path.dirname(__file__)
ca_cert_path = os.path.join(base_dir, MTLS_CERT_DIR, CA_CERT_FILENAME)
client_cert_path = os.path.join(base_dir, MTLS_CERT_DIR, CLIENT_CERT_FILENAME)
client_key_path = os.path.join(base_dir, MTLS_CERT_DIR, CLIENT_KEY_FILENAME)
PureCloudPlatformClientV2.configuration.set_mtls_certificates(client_cert_path, client_key_path, ca_cert_path)

apiclient_mtls = PureCloudPlatformClientV2.api_client.ApiClient()
apiclient_mtls.set_gateway(
    hostname="mygateway.mydomain.myextension",
    scheme="https",
    port=4027,
    login_path="login",
    api_path="api"
)

If you have content of the private keys and cert information instead of the the filepaths , you can directly set this information using set_mtls_contents

An example using set_mtls_contents to setup MTLS for gateway is shown below

PureCloudPlatformClientV2.configuration.set_mtls_contents(client_cert_conts, client_key_conts, ca_cert_conts) # make sure that the content of the certificate and key have been feteched properly and supplied to set_mtls_contents() function.

apiclient_mtls = PureCloudPlatformClientV2.api_client.ApiClient()
apiclient_mtls.set_gateway(
    hostname="mygateway.mydomain.myextension",
    scheme="https",
    port=4027,
    login_path="login",
    api_path="api"
)

If you require a custom HTTP client to handle mTLS, you can utilize the set_http_client() method of the API client instance to integrate your own implementation. Remember that you will be responsible for configuring the mTLS settings within your custom HTTP client.

Using Pre Commit and Post Commit Hooks

For any custom requirements like pre validations or post cleanups (for ex: OCSP and CRL validation), we can inject the prehook and posthook functions. The SDK's default client will make sure the injected hook functions are executed.

def pre_hook(http_request_options):
    try:
        print('Running PreHook: Certificate Validation Checks')

        // Custom validation logic here

        print('Certificate Validation Complete')
    except:
        raise Exception('Error in prehook validation')

apiclient = PureCloudPlatformClientV2.api_client.ApiClient()
http_client = apiclient.get_http_client()

http_client.set_pre_request_hook(pre_hook)

SDK Source Code Generation

The SDK is automatically regenerated and published from the API's definition after each API release. For more information on the build process, see the platform-client-sdk-common project.

Versioning

The SDK's version is incremented according to the Semantic Versioning Specification. The decision to increment version numbers is determined by diffing the Platform API's swagger for automated builds, and optionally forcing a version bump when a build is triggered manually (e.g. releasing a bugfix).

Support

This package is intended to be forwards compatible with v2 of Genesys Cloud's Platform API. While the general policy for the API is not to introduce breaking changes, there are certain additions and changes to the API that cause breaking changes for the SDK, often due to the way the API is expressed in its swagger definition. Because of this, the SDK can have a major version bump while the API remains at major version 2. While the SDK is intended to be forward compatible, patches will only be released to the latest version. For these reasons, it is strongly recommended that all applications using this SDK are kept up to date and use the latest version of the SDK.

For any issues, questions, or suggestions for the SDK, visit the Genesys Cloud Developer Community.

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