TrackerAssist

TrackerAsisst is a Python library for interacting with Request Tracker's REST API 2.0 (pre-installed as of RT 5.0.0).

Supported Actions

Tickets

• Create new tickets
• Update existing ticket
• Comment on an existing ticket
• Delete existing ticket
• View a ticket's metadata
• Retrieve a ticket's history

Queues

• Create new queues
• Update existing queue's metadata
• View an existing queue's details
• Disable an existing queue

Search

• Search tickets using Ticket SQL

Users

• Create new users
• Update existing users
• Disable/Delete existing users
• View metadata related to an existing user

Assets

• Create a new asset
• Update an existing asset's metadata
• View an asset's details
• Delete an existing asset

Installation

pip install TrackerAssist

Usage

from TrackerAssist.tracker_assist import RTClient

# Instantiate your client
rt_client = RTClient('127.0.0.1:8000', 'secret_token', verify_cert=False)

# Get the details for a single ticket
ticket = rt_client.get_ticket(9882)

# Update an existing ticket
rt_client.update_ticket(9882, Subject='Test Ticket', custom_fields={CF.{URL}: 'http://github.com'})

# Search for existing tickets
ticket_sql = "Queue = 'General'"
tickets = rt_client.raw_search(ticket_sql)

License

Gnu GPLv3