NEMO-osticket 1.7.0

osTicket plugin for NEMO linking tickets to a specific tool

from NEMO_osticket.tests.test_settings import DATABASES

NEMO-osticket

osTicket plugin for NEMO linking tickets to a specific tool

Installation

python -m install nemo-osticket

In settings.py:

1. Add NEMO_osticket to INSTALLED_APPS:

INSTALLED_APPS = [
    '...',
    'NEMO_osticket', # This needs to be before NEMO
    '...',
    'NEMO',
]

2. Add osticket database information:

DATABASES = {
    'default': {'...'},
    "osticket": {
        "ENGINE": "mysql.connector.django",
        'NAME': '<db_name>', # usually 'osticket'
        'USER': '<db_user>', # usually 'osticket'
        'PASSWORD': '<db_password>',
        'HOST':'<db_host>',
        'PORT':'<db_port>',
    }
}

3. Add an osticket API config dictionary:

OSTICKET_SERVICE = {
    "available": True,
    "url": "https://myosticketservice.com",
    'keyword_arguments': {
        'timeout': 5, # optional
        'headers': {"X-API-Key": "<api_key>"}
    },
}

Usage

Go to Administration -> Customization to configure this plugin and how to match Tool with Tickets from OsTicket

Add a Landing page choice with url /osticket/tickets to have a direct link to the search and generic submit a ticket pages

Tests

To run the tests:

python runtests.py