AMDAPi Python SDK

The AMDAPi Python SDK package serves as a native python interface allowing for easy consumption of AMDAPi API services.

---

• Installation
• Quick-Start Guide
  • Creating a Client
  • Analyzing a Call
    • Call Params
    • Example
  • Retrieving A Call
  • Searching for Multiple Calls
    • Search params
    • Default Search
  • Deleting Calls
• Reference Docs

---

Installation

The AMDAPi SDK can be installed from pip as follows:

pip install amdapi

---

Quick-Start Guide

In order to create a client and use the AMDAPi services, you must first be granted credentials from AMDAPi.
Once you have these credentials this Quick-Start guide can be followed to quickly understand the main functionality of the SDK.
If further explanation is required the full documentation can be found here.

---

Creating a Client

from amdapi import Client

amdapi_id = "XXXXXXXXXXXXXXXXXXXXXXXXXX"
amdapi_secret = "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = Client(amdapi_id, amdapi_secret)

or credentials can be loaded into local environment variables

import os
from amdapi import Client
from amdapi.configs import CLIENT_ID_ENV_NAME, CLIENT_SECRET_ENV_NAME

# Client looks for the ID @ AMDAPI-CLIENT-ID 
os.environ[CLIENT_ID_ENV_NAME] = "XXXXXXXXXXXXXXXXXXXXXXXXXX"

# Client looks for the Secret @ AMDAPI-CLIENT-SECRET
os.environ[CLIENT_SECRET_ENV_NAME] = "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = Client()

Output:

< amdapi.Client | ClientID: XXXXXXXXXXXXXXXXXXXXXXXXXX | Last Token Refresh: 2022-04-29 08:43:49>

---

Analyzing a Call

To send a call to the AMDAPi Backend the following parameters are required.
Note: Currently the audio file must be in a .wav format.

Call Params

Name	Type	Allowed Values	Description
call_id	str	NA	ID of Call from your DB
client_id	int	NA	ID of Client from your DB
agent_id	int	NA	ID of Agent from your DB
customer_id	int	NA	ID of Customer from your DB
summary	bool	NA	Wheather the call should be summarised during analysis.
filename	str	NA	Filename of the audio file.
origin	str	['Inbound','Outbound']	Defines whether the call was Outbound or Inbound.
language	str	['en','en-in','fr']	Primary language of the audio sent for analysis.
agent_channel	int	[0,1]	⚠ Required for stereo audio to specify the channel for the agent audio. Will be ignored in the case of mono-channel audio.

Example

The following code segment demonstrates how you would analyze a call:

filename =  "6c89833033cd57c3cfeb1ad8445821a6714d9bf6cd3613b723ac1cfb"
file_path = f"{filename}.wav"
params = {
        "client_id": 12345,
        "agent_id": 12345,
        "filename": filename,
        "call_id": 12345,
        "customer_id": 12345,
        "origin":"Inbound",
        "language":"en",
        "summary": True,
        "agent_channel": 1        # <- Indicates that the audio is stereo and that the agent is on channel 1
        }

with open(file_path, 'rb') as file:
    call = client.analyze_call(file, **params)

A Call object containing the meta-data provided and the automatically generated uuid will be returned.
Please allow a few minutes for the analysis of the call to be complete, and retrieve the analyzed call using the call UUID.
Output:

< amdapi.Call | UUID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX | Analyzed: False >

---

Retrieving A Call

Retrieving a call via UUID can be achieved as follows:

call = client.get_call(call.uuid)

Output:

< amdapi.Call | UUID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX | Analyzed: True >

---

Searching for Multiple Calls

The SDK allows for searching for all previously uploaded calls and will return results in a paginated format with max 350 calls per page.

Search params

Currently these search parameters are supported, they may be left None to get all calls.

Name	Type	Allowed Values	Description
page_number	int	NA	The page number
agent_id	int	NA	ID of Client from your DB
client_id	int	NA	ID of Agent from your DB
start_date	str | datetime.datetime	"DD/MM/YYYY" - If string is used.	The start date of your search.
end_date	str | datetime.datetime	"DD/MM/YYYY" - If string is used	The end date of your search.

Example

search_params = {
    "page_number": 123,
    "agent_id": 123,
    "client_id": 123,
    "start_date": 25/07/2021,
    "end_date": datetime.now(),
    }

search = client.search_calls(**search_params)

Output [No Calls Found]:

< amdapi.SearchResult | current_page: None | is_last_page: None | n_calls 0 >

Output [Calls Found]:

< amdapi.SearchResult | current_page: 1 | is_last_page: False | n_calls 350 >

Default Search

If no Search Parameters are provided then all calls will be returned.

search = client.search_calls()

Output:

< amdapi.SearchResult | current_page: 1 | is_last_page: False | n_calls 350 >

---

Deleting Calls

⚠ WARNING - This action is irreversible

You can delete a call and all analysis from the AMDAPi servers with the following:

msg = client.delete_call(call.uuid)

Output:

'Call XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX Deleted Successfully'

---

Reference Docs

Find our full documentation here.