atrest

About

This library is a very basic tool to submit tickets to an Autotask help desk.

Usage

Initialize the Client class, providing the following parameters:

• Autotask Base URL (e.g. https://webservices15.autotask.net/atservicesrest/v1.0)
• Autotask API Integration Code
• Autotask API User
• Autotask API Secret

Here is an example implementation:

from atrest import Client

def submit_ticket():
    atclient = Client(
        "https://webservices15.autotask.net/atservicesrest/v1.0",
        "<api_integration_code>,
        "<api_user>",
        "<api_secret>"
    )

    ticket_title = "Major Issue!"
    ticket_desc = """
    There was a major issue.

    You should definitely check it out!
    """

    try:
        ticket_id = atclient.create_ticket(
            ticket_title,
            ticket_desc,
            status=1,
            priority=1,
            company_id=0,
            queue_id=29682833
        )
        print(f"Ticket successfully sent. Ticket ID: {ticket_id}")
    except Exception as e:
        raise e