Django-powered ticket tracker for your helpdesk
Project description
This is a Django-powered helpdesk ticket tracker, designed to plug into an existing Django website and provide you with internal (or, perhaps, external) helpdesk management.
It’s a fork of [django-helpdesk](https://github.com/rossp/django-helpdesk) with better styling, more features, and numerous bug fixes.
Installation
Install via pip with:
pip install django-helpdesk3000
Then add helpdesk to the INSTALLED_APPS list in your settings.py.
Then apply the models. If you’re using South, simply run:
python manage.py migrate helpdesk
or if not using South:
python manage.py syncdb
For further installation information see docs/install.html and docs/configuration.html
Development
To run unittests across multiple Python versions, install:
sudo add-apt-repository ppa:fkrull/deadsnakes sudo apt-get update sudo apt-get install python-dev python3-dev python3.3-minimal python3.3-dev python3.4-minimal python3.4-dev python3.5-minimal python3.5-dev python3.6 python3.6-dev
To run all [tests](http://tox.readthedocs.org/en/latest/):
export TESTNAME=; tox
To run tests for a specific environment (e.g. Python 2.7 with Django 1.4):
export TESTNAME=; tox -e py27-django111
To run a specific test:
export TESTNAME=.TicketBasicsTestCase.test_helpdesk_submit; tox -e py27-django111
To run the [documentation server](http://www.mkdocs.org/#getting-started) locally:
mkdocs serve -a :9999
To [deploy documentation](http://www.mkdocs.org/user-guide/deploying-your-docs/), run:
mkdocs gh-deploy –clean
To build and deploy a versioned package to PyPI, verify [all unittests are passing](https://travis-ci.org/chrisspen/django-helpdesk3000), and then run:
python setup.py sdist python setup.py sdist upload
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