egain-api-python 0.2.1

Python Client SDK Generated by Speakeasy.

egain-api-python

Developer-friendly & type-safe Python SDK specifically catered to leverage egain-api-python API.

Summary

Knowledge Portal Manager APIs:

License

The following licenses are required to use the Knowledge Access APIs:

• If the user is an agent, then the Knowledge + AI license is required.
• If the user is a customer, the Self-Service and Advanced Self-Service licenses must be available.

Tiers

Tier	Tier Name	Named Users	Description
Tier 1	Starter	Up to 10	Designed for small-scale implementations or pilot environments
Tier 2	Growth	Up to 1000	Suitable for mid-scale deployments requiring moderate scalability
Tier 3	Enterprise	Greater than 1000	Supports large-scale environments with extended configuration options

API Resource Limits

The following Resources have predefined limits for specific access attributes for Starter, Growth and Enterprise use.

Resource	Limits	Starter	Growth	Enterprise
Article Reference	Number of attachments used in any article	25	50	50
	Number of custom attributes in an article	10	25	50
	Number of publish views used in an article version	20	20	20
Topic Reference	User-defined topics in a department	1000	5000	50000
	Depth of topics	5	20	20
	Topics at any level	500	2500	2500
	Number of custom attributes in a topic	10	10	10
Portal Reference	Tag categories in a portal	15	15	15
	Topics to be included in a portal	100	500	5000
	Number of articles to display in announcements	10	25	25
	Usage links and link groups setup for a portal	5	10	25

For more information about the API: Full SDK Documentation

Table of Contents

• egain-api-python
  • SDK Installation
  • IDE Support
  • SDK Example Usage
  • Authentication
  • Available Resources and Operations
  • Retries
  • Error Handling
  • Server Selection
  • Custom HTTP Client
  • Resource Management
  • Debugging
• Development
  • Maturity
  • Contributions

SDK Installation

[!NOTE] Python version upgrade policy

Once a Python version reaches its official end of life date, a 3-month grace period is provided for users to upgrade. Following this grace period, the minimum python version supported in the SDK will be updated.

The SDK can be installed with uv, pip, or poetry package managers.

uv

uv is a fast Python package installer and resolver, designed as a drop-in replacement for pip and pip-tools. It's recommended for its speed and modern Python tooling capabilities.

uv add egain-api-python

PIP

PIP is the default package installer for Python, enabling easy installation and management of packages from PyPI via the command line.

pip install egain-api-python

Poetry

Poetry is a modern tool that simplifies dependency management and package publishing by using a single pyproject.toml file to handle project metadata and dependencies.

poetry add egain-api-python

Shell and script usage with uv

You can use this SDK in a Python shell with uv and the uvx command that comes with it like so:

uvx --from egain-api-python python

It's also possible to write a standalone Python script without needing to set up a whole project like so:

#!/usr/bin/env -S uv run --script
# /// script
# requires-python = ">=3.9"
# dependencies = [
#     "egain-api-python",
# ]
# ///

from egain_api_python import Egain

sdk = Egain(
  # SDK arguments
)

# Rest of script here...

Once that is saved to a file, you can run it with uv run script.py where script.py can be replaced with the actual file name.

IDE Support

PyCharm

Generally, the SDK will work well with most IDEs out of the box. However, when using PyCharm, you can enjoy much better integration with Pydantic by installing an additional plugin.

• PyCharm Pydantic Plugin

SDK Example Usage

Example

# Synchronous Example
from egain_api_python import Egain
import os


with Egain(
    access_token=os.getenv("EGAIN_ACCESS_TOKEN", ""),
) as egain:

    res = egain.aiservices.retrieve.retrieve_chunks(q="What is a loan?", portal_id="PROD-1000", language="en-US", filter_user_profile_id="PROD-1030", filter_tags={
        "PROD-1234": [
            "PROD-2000",
            "PROD-2003",
        ],
        "PROD-2005": [
            "PROD-2007",
        ],
    }, channel={
        "name": "Eight Bank Website",
    }, event_id="6154589f-b43f-4471-b2c7-92c6c888a664", client_session_id="6154589f-b43f-4471-b2c7-92c6c888a643", session_id="6154589f-b43f-4471-b2c7-92c6c888a689")

    # Handle response
    print(res)

The same SDK client can also be used to make asynchronous requests by importing asyncio.

# Asynchronous Example
import asyncio
from egain_api_python import Egain
import os

async def main():

    async with Egain(
        access_token=os.getenv("EGAIN_ACCESS_TOKEN", ""),
    ) as egain:

        res = await egain.aiservices.retrieve.retrieve_chunks_async(q="What is a loan?", portal_id="PROD-1000", language="en-US", filter_user_profile_id="PROD-1030", filter_tags={
            "PROD-1234": [
                "PROD-2000",
                "PROD-2003",
            ],
            "PROD-2005": [
                "PROD-2007",
            ],
        }, channel={
            "name": "Eight Bank Website",
        }, event_id="6154589f-b43f-4471-b2c7-92c6c888a664", client_session_id="6154589f-b43f-4471-b2c7-92c6c888a643", session_id="6154589f-b43f-4471-b2c7-92c6c888a689")

        # Handle response
        print(res)

asyncio.run(main())

Authentication

Per-Client Security Schemes

This SDK supports the following security scheme globally:

Name	Type	Scheme	Environment Variable
access_token	http	HTTP Bearer	EGAIN_ACCESS_TOKEN

To authenticate with the API the access_token parameter must be set when initializing the SDK client instance. For example:

from egain_api_python import Egain
import os


with Egain(
    access_token=os.getenv("EGAIN_ACCESS_TOKEN", ""),
) as egain:

    res = egain.aiservices.prompt.execute_prompt(prompt_id="<id>", department="Service", language_code="en-US", event_type="generate", client_session_id="123e4567-e89b-12d3-a456-426614174000", streaming=False)

    # Handle response
    print(res)

Available Resources and Operations

Available methods

aiservices.answers

• get_best_answer - Generate an Answer

aiservices.prompt

• execute_prompt - Execute a predefined prompt

aiservices.retrieve

• retrieve_chunks - Retrieve Chunks

content.import_

• create_import_job - Create Import Job
• get_import_status - Get Job Status
• create_import_validation_job - Create Validation Job
• cancel_import - Cancel Job

portal.article

• get_article_by_id - Get Article by ID
• get_article_by_id_with_editions - Get Article By ID with Editions
• get_article_edition_details - Get Article Edition Details
• add_to_reply - Add Article to Reply
• add_as_reference - Add as Reference
• get_articles_in_topic - Get Articles in Topic
• get_article_attachment_by_id - Get Article Attachment By ID
• get_attachment_by_id_in_portal - Get Article Attachment in Portal
• get_related_articles - Get Related Articles
• get_announcement_articles - Get Announcement Articles
• get_article_ratings - Get Article Ratings
• rate_article - Rate an Article
• get_pending_compliance_articles - Get Pending Article Compliances
• get_acknowledged_compliance_articles - Get Acknowledged Article Compliances
• comply_article - Comply With an Article
• get_my_subscription - My Subscription
• subscribe_article - Subscribe to an Article
• unsubscribe_article - Unsubscribe to an Article
• get_article_permissions_by_id - Get Article Permissions By ID
• get_article_personalization - Get Article Personalization Details

portal.articlelists

• get_all_article_lists - Get All Article Lists
• get_article_list_details - Get Article List by ID

portal.attachment

• create_signed_url - Generate Signed URL to Upload API

portal.bookmark

• addbookmark - Add a Bookmark
• getbookmark - Get All Bookmarks for a Portal
• deletebookmark - Delete a Bookmark

portal.connectorssearchevents

• create_search_result_event_for_connectors - Event for Search Using Connectors
• create_viewed_search_results_event_for_connectors - Event for Viewed Search Results Using Connectors

portal.export

• export_content - Export Knowledge
• export_status - Get Export Job Status

portal.federatedsearchevent

• create_federated_search_result_event - Event For Viewed Federated Search Result

portal.general

• get_all_portals - Get All Portals
• get_my_portals - Get All Portals Accessible To User
• get_portal_details_by_id - Get Portal Details By ID
• get_tag_categories_for_interest_for_portal - Get Tag Categories for Interest for a Portal

portal.guidedhelp

• get_all_casebases_releases - Get Available Casebases Releases
• get_casebase_release_by_id - Get Details of a Casebase Release
• get_cluster_by_casebase_release_id - Get Cluster Details of a Casebase Release
• get_all_profiles_in_portal - Get All Profiles Available in Portal
• start_gh_search - Start a Guided Help Search
• step_gh_search - Perform a Step in a Guided Help Search
• get_all_cases - Get All Cases of a Cluster in Release
• get_case_by_id - Get Details of a Case
• accept_gh_solution - Accept Solution
• reject_gh_solution - Reject Solution
• create_quickpick - Create Quickpick
• get_all_quick_picks - Get All Quickpicks for a Portal
• restore_quickpick - Resume a Quickpick

portal.populararticles

• getpopulararticles - Get Popular Articles

portal.search

• ai_search - Hybrid Search

portal.suggestion

• make_suggestion - Make a Suggestion
• modify_suggestions - Modify Suggestion
• search_suggestion - Get Suggestion by Status
• get_suggestion - Get Suggestion by ID
• delete_suggestion - Delete a Suggestion
• get_related_articles_for_suggestion - Get Related Articles for Suggestion
• get_suggestion_comments - Get Suggestion Comments
• get_suggestion_attachments - Get Suggestion Attachments
• get_suggestion_attachment_by_id - Get Suggestion Attachment by ID

portal.topic

• get_topic_breadcrumb_for_article - Get Topic Breadcrumb for Article
• getchildtopics - Get Immediate Child Topics
• getancestortopics - Get All Ancestor Topics
• getalltopics - Get All Topics

portal.userdetails

• get_user_details - Get User Details

portal.usermilestones

• get_user_milestones - Get User Milestones

portal.userprofile

• get_all_user_profiles - Get All User Profiles Assigned to User
• select_user_profile - Select User Profile

prompt

• get_prompt_templates - Get Prompt Templates
• get_prompt_template_by_id - Get Prompt Template By ID

Retries

Some of the endpoints in this SDK support retries. If you use the SDK without any configuration, it will fall back to the default retry strategy provided by the API. However, the default retry strategy can be overridden on a per-operation basis, or across the entire SDK.

To change the default retry strategy for a single API call, simply provide a RetryConfig object to the call:

from egain_api_python import Egain
from egain_api_python.utils import BackoffStrategy, RetryConfig
import os


with Egain(
    access_token=os.getenv("EGAIN_ACCESS_TOKEN", ""),
) as egain:

    res = egain.aiservices.prompt.execute_prompt(prompt_id="<id>", department="Service", language_code="en-US", event_type="generate", client_session_id="123e4567-e89b-12d3-a456-426614174000", streaming=False,
        RetryConfig("backoff", BackoffStrategy(1, 50, 1.1, 100), False))

    # Handle response
    print(res)

If you'd like to override the default retry strategy for all operations that support retries, you can use the retry_config optional parameter when initializing the SDK:

from egain_api_python import Egain
from egain_api_python.utils import BackoffStrategy, RetryConfig
import os


with Egain(
    retry_config=RetryConfig("backoff", BackoffStrategy(1, 50, 1.1, 100), False),
    access_token=os.getenv("EGAIN_ACCESS_TOKEN", ""),
) as egain:

    res = egain.aiservices.prompt.execute_prompt(prompt_id="<id>", department="Service", language_code="en-US", event_type="generate", client_session_id="123e4567-e89b-12d3-a456-426614174000", streaming=False)

    # Handle response
    print(res)

Error Handling

EgainError is the base class for all HTTP error responses. It has the following properties:

Property	Type	Description
err.message	str	Error message
err.status_code	int	HTTP response status code eg 404
err.headers	httpx.Headers	HTTP response headers
err.body	str	HTTP body. Can be empty string if no body is returned.
err.raw_response	httpx.Response	Raw HTTP response
err.data		Optional. Some errors may contain structured data. See Error Classes.

Example

from egain_api_python import Egain, errors
import os


with Egain(
    access_token=os.getenv("EGAIN_ACCESS_TOKEN", ""),
) as egain:
    res = None
    try:

        res = egain.aiservices.prompt.execute_prompt(prompt_id="<id>", department="Service", language_code="en-US", event_type="generate", client_session_id="123e4567-e89b-12d3-a456-426614174000", streaming=False)

        # Handle response
        print(res)


    except errors.EgainError as e:
        # The base class for HTTP error responses
        print(e.message)
        print(e.status_code)
        print(e.body)
        print(e.headers)
        print(e.raw_response)

        # Depending on the method different errors may be thrown
        if isinstance(e, errors.BadRequestError):
            print(e.data.code)  # Optional[int]
            print(e.data.developer_message)  # Optional[str]

Error Classes

Primary errors:

• EgainError: The base class for HTTP error responses.
  • WSErrorCommon: Bad Request. *

Less common errors (7)

Network errors:

• httpx.RequestError: Base class for request errors.
  • httpx.ConnectError: HTTP client was unable to make a request to a server.
  • httpx.TimeoutException: HTTP request timed out.

Inherit from EgainError:

• SchemasWSErrorCommon: Not acceptable. Applicable to 4 of 76 methods.*
• BadRequestError: Bad Request. Status code 400. Applicable to 1 of 76 methods.*
• ResponseValidationError: Type mismatch between the response data and the expected Pydantic model. Provides access to the Pydantic validation error via the cause attribute.

* Check the method documentation to see if the error is applicable.

Server Selection

Override Server URL Per-Client

The default server can be overridden globally by passing a URL to the server_url: str optional parameter when initializing the SDK client instance. For example:

from egain_api_python import Egain
import os


with Egain(
    server_url="https://api.aidev.egain.cloud/knowledge/portalmgr/v4",
    access_token=os.getenv("EGAIN_ACCESS_TOKEN", ""),
) as egain:

    res = egain.aiservices.prompt.execute_prompt(prompt_id="<id>", department="Service", language_code="en-US", event_type="generate", client_session_id="123e4567-e89b-12d3-a456-426614174000", streaming=False)

    # Handle response
    print(res)

Override Server URL Per-Operation

The server URL can also be overridden on a per-operation basis, provided a server list was specified for the operation. For example:

from egain_api_python import Egain
import os


with Egain(
    access_token=os.getenv("EGAIN_ACCESS_TOKEN", ""),
) as egain:

    res = egain.aiservices.prompt.execute_prompt(prompt_id="<id>", department="Service", language_code="en-US", event_type="generate", client_session_id="123e4567-e89b-12d3-a456-426614174000", streaming=False, server_url="https://api.aidev.egain.cloud/core/aiservices/v4")

    # Handle response
    print(res)

Custom HTTP Client

The Python SDK makes API calls using the httpx HTTP library. In order to provide a convenient way to configure timeouts, cookies, proxies, custom headers, and other low-level configuration, you can initialize the SDK client with your own HTTP client instance. Depending on whether you are using the sync or async version of the SDK, you can pass an instance of HttpClient or AsyncHttpClient respectively, which are Protocol's ensuring that the client has the necessary methods to make API calls. This allows you to wrap the client with your own custom logic, such as adding custom headers, logging, or error handling, or you can just pass an instance of httpx.Client or httpx.AsyncClient directly.

For example, you could specify a header for every request that this sdk makes as follows:

from egain_api_python import Egain
import httpx

http_client = httpx.Client(headers={"x-custom-header": "someValue"})
s = Egain(client=http_client)

or you could wrap the client with your own custom logic:

from egain_api_python import Egain
from egain_api_python.httpclient import AsyncHttpClient
import httpx

class CustomClient(AsyncHttpClient):
    client: AsyncHttpClient

    def __init__(self, client: AsyncHttpClient):
        self.client = client

    async def send(
        self,
        request: httpx.Request,
        *,
        stream: bool = False,
        auth: Union[
            httpx._types.AuthTypes, httpx._client.UseClientDefault, None
        ] = httpx.USE_CLIENT_DEFAULT,
        follow_redirects: Union[
            bool, httpx._client.UseClientDefault
        ] = httpx.USE_CLIENT_DEFAULT,
    ) -> httpx.Response:
        request.headers["Client-Level-Header"] = "added by client"

        return await self.client.send(
            request, stream=stream, auth=auth, follow_redirects=follow_redirects
        )

    def build_request(
        self,
        method: str,
        url: httpx._types.URLTypes,
        *,
        content: Optional[httpx._types.RequestContent] = None,
        data: Optional[httpx._types.RequestData] = None,
        files: Optional[httpx._types.RequestFiles] = None,
        json: Optional[Any] = None,
        params: Optional[httpx._types.QueryParamTypes] = None,
        headers: Optional[httpx._types.HeaderTypes] = None,
        cookies: Optional[httpx._types.CookieTypes] = None,
        timeout: Union[
            httpx._types.TimeoutTypes, httpx._client.UseClientDefault
        ] = httpx.USE_CLIENT_DEFAULT,
        extensions: Optional[httpx._types.RequestExtensions] = None,
    ) -> httpx.Request:
        return self.client.build_request(
            method,
            url,
            content=content,
            data=data,
            files=files,
            json=json,
            params=params,
            headers=headers,
            cookies=cookies,
            timeout=timeout,
            extensions=extensions,
        )

s = Egain(async_client=CustomClient(httpx.AsyncClient()))

Resource Management

The Egain class implements the context manager protocol and registers a finalizer function to close the underlying sync and async HTTPX clients it uses under the hood. This will close HTTP connections, release memory and free up other resources held by the SDK. In short-lived Python programs and notebooks that make a few SDK method calls, resource management may not be a concern. However, in longer-lived programs, it is beneficial to create a single SDK instance via a context manager and reuse it across the application.

from egain_api_python import Egain
import os
def main():

    with Egain(
        access_token=os.getenv("EGAIN_ACCESS_TOKEN", ""),
    ) as egain:
        # Rest of application here...


# Or when using async:
async def amain():

    async with Egain(
        access_token=os.getenv("EGAIN_ACCESS_TOKEN", ""),
    ) as egain:
        # Rest of application here...

Debugging

You can setup your SDK to emit debug logs for SDK requests and responses.

You can pass your own logger class directly into your SDK.

from egain_api_python import Egain
import logging

logging.basicConfig(level=logging.DEBUG)
s = Egain(debug_logger=logging.getLogger("egain_api_python"))

You can also enable a default debug logger by setting an environment variable EGAIN_DEBUG to true.

Development

Maturity

This SDK is in beta, and there may be breaking changes between versions without a major version update. Therefore, we recommend pinning usage to a specific package version. This way, you can install the same version each time without breaking changes unless you are intentionally looking for the latest version.

Contributions

While we value open-source contributions to this SDK, this library is generated programmatically. Any manual changes added to internal files will be overwritten on the next generation. We look forward to hearing your feedback. Feel free to open a PR or an issue with a proof of concept and we'll do our best to include it in a future release.

SDK Created by Speakeasy