gs-conv-help 1.0.1

This repository contains artifacts to help accelerate development of conversational interfaces using Rasa & Gip

Gupshup Conversation Helpers

Version 1.0.0 Major update

This is a parallel module running along side with the gs_conv_help 0 series it has particulary the support for the all the channels for handling the menu. It has also the support for internationalization There are some sets of instruction that we need to follow while preparing the menu basically it is just the keys that are being used in the menu.yml that need to be in sync.

• Invalid-choice-message
• prompt
• card_type_gip
• card_type_instagram
• card_type_whatsapp
• bot_header
• List_Category Rest all the options should be provided as a list and if they are the last option and no menu follows after that they should be passed under they key name of "Category" The basic functionality of this code is that it first get the channel and then the card type since every card type has different key values it has to redirect accordingly and make it of use in that way only.

version 0.0.8 UPDATE

Added new document creation code in db handler and fixed few bugs from menu handler

version 0.0.6 UPDATE

Support for multi-lingual via mongo db connection is added to the module. To activate multi lingual,set a flag through set_i18n_required_flag()function and pass db connection to set_mongo_connection_object.

version 0.0.5 UPDATE

Support for GIP platform is added for response card.Support for list description is available for menu list cards and support for image URL is available in quick reply card from menu card.

1. This repository contains artifacts to help accelerate development of conversational interfaces using Rasa & Gip
2. Refer dialog-as-code.md document to get started with understanding.

Installation

1. Use the command mentioned in the pypi.
2. Pre Requisites of this package is rasa in a environment.
3. python version below 3.8

Methods

Pre Handler

Pre Handler contain a method, get_context.

1. get_context is used to set the gs_context from previous context and creates current_context dict.

2. Get_context interanal sets few variables at the start of the conversion i.e active_menu,active_menu_state,menu_handled, live_dict

3. These variables get refreshed each time accordingly.

    import gs_conv_help as helpers
    gs_context,current_context = helpers.get_context(dispatcher, tracker, domain)
   

Post handler

Post handler contain 2 methods, post_handle and get_events.

1. post_handle is used to pass the response queue messages to the platform.

2. get_events is used to set back the gs_context varible to slots of rasa.

    helpers.post_handle(dispatcher,gs_context,current_context)
   

Response cards

Response cards contain a method, show_response_card.

1. show_response_card is used to convert a simple text or quick reply ot list into appropriate format.

2. This method is used whenever there is a requirement of utter.

    helpers.show_response_card(gs_context,current_context,response_json)
   

Menu handler

Menu handler contain 2 methods, handle_active_menu and activate_menu.

1. Menu, for any bot has to declared in domain.yml file of the bot.

2. Whenevere a intent which triggers men is encountered then activate_menu is called with the intent name.

3. activate_menu sets the menu_handled in gs_context to True which will help us to keep the conversation within menu.

4. handle_active_menu method will be activated when menu_handled is true. this method will traverse through the menu options.

5. In this current version, User entered text should exactly match with the options provided to traverse in the menu.

6. Once all the options in the menu gets filled it will return current intent as "Menu_Completed" in current_context.

   Menu handler code is still in development

    helpers.activate_menu(gs_context,current_context,"clothes")
    helpers.handle_active_menu(gs_context,current_context)
   

DB handler

Menu handler is a class, which is initiated with database info.

1. once the class object is created we can use few methods for opertions.
2. methods are csv_to_db, get_document_for_key and set_document_for_key.

Sample Variables:

gs_context:

    {
    "sender_id": "03d362d4-aad9-4fc4-8ed0-84930852a38d_whatsapp:[phone]",
    "channel": "whatsapp",
    "active_menu": "clothes",
    "active_menu_state": ["clothes", "Women", "Custom Search"],
    "slots": {},
    "menu_handled": True,
    "past_conversation": "",
    "live_dict": { "Text Search": "", "Image Search": "" }
    }

Current context:

    {
    "current_intent": {
    "intent": "goodbye",
    "entities": {},
    "user_text": "Custom Search"
    },
    "domain": {
    "config": { "store_entities_as_slots": "True" },
    "session_config": {
    "session_expiration_time": 60,
    "carry_over_slots_to_new_session": "True"
    },
    "intents": [
    { "restart": { "use_entities": "True" } },
    { "greet": { "use_entities": "True" } },
    { "goodbye": { "use_entities": "True" } },
    { "clothes": { "use_entities": "True" } },
    { "support": { "use_entities": "True" } },
    { "nlu_fallback": { "use_entities": "True" } },
    { "main_menu": { "use_entities": "True" } },
    { "out_of_scope": { "use_entities": "True" } },
    { "check_human": { "use_entities": "True" } },
    { "affirm": { "use_entities": "True" } },
    { "deny": { "use_entities": "True" } },
    { "inform": { "use_entities": "True" } },
    { "welcome": { "use_entities": "True" } },
    { "later": { "use_entities": "True" } },
    { "gender": { "use_entities": "True" } },
    { "search": { "use_entities": "True" } },
    { "productsearch": { "use_entities": "True" } },
    { "faqs": { "use_entities": "True" } },
    { "help": { "use_entities": "True" } },
    { "thankyou": { "use_entities": "True" } },
    { "Feedback": { "use_entities": "True" } },
    { "product_menu": { "use_entities": "True" } }
    ],
    "entities": ["category", "gender_ent", "product", "main_menu"],
    "slots": {
    "gs_context": {
            "type": "rasa.shared.core.slots.TextSlot",
            "initial_value": "None",
            "auto_fill": "True",
            "influence_conversation": "True"
    }
    },
    "responses": {},
    "actions": ["action_custom_handler"],
    "forms": {},
    "e2e_actions": []
    },
    "response_queue": [
    {
    "type": "quick_reply",
    "content": {
            "type": "text",
            "header": "",
            "text": "Great🤓 now, please choose if you want to do a text search or Image Search \nPlease choose one from the below options",
            "caption": ""
    },
    "msgid": "qr1",
    "options": [
            { "type": "text", "title": "Text Search" },
            { "type": "text", "title": "Image Search" }
    ]
    }
    ]
    }

sample menu written in domain yml for a bot:

menus:
  clothes:
    Invalid-choice-message: That doesn't appear to be a valid choice
    prompt: Alright! I'm curious 🤩 as to what kind of outfits you're looking for, please choose one category.
    Card_Type: quick_reply
    Women:
      Invalid-choice-message: That doesn't appear to be a valid choice
      Card_Type: quick_reply
      url: "https://previews.123rf.com/images/naidzionysheva/naidzionysheva1906/naidzionysheva190600002/126727136-young-women-choose-clothes-in-the-store-big-seasonal-sale-vector-illustration-in-cartoon-style-.jpg"
      prompt: |-
        Awesome 🤩🤩 now you can customize your attire according to your preferred style, grab the best deals or search the best match. 
        Please choose one from the below options
      Custom Search:
        Invalid-choice-message: That doesn't appear to be a valid choice
        Card_Type: quick_reply
        prompt: |-
          Great🤓 now, please choose if you want to do a text search or Image Search 
          Please choose one from the below options
        Category:
          - Text Search
          - Image Search
      Category:
        - Create Whole Outfit
      Offers:
        Invalid-choice-message: That doesn't appear to be a valid choice
        List_Header: Please choose from the following
        Card_Type: list
        List_Category: select any one
        prompt: Check out the best offers and deals here. Please choose one from the options below😊
        Category:
          - x % off
          - best seller
          - fresh in stock
          - picked by celebrity
          - others 
    Men:
      Invalid-choice-message: That doesn't appear to be a valid choice
      Card_Type: quick_reply
      url: "https://previews.123rf.com/images/lembergvector/lembergvector1705/lembergvector170500210/79261950-handsome-and-stylish-men-set-cartoon-guys-male-characters-in-trendy-fashion-clothes-vector-illustrat.jpg"
      prompt: |-
        Awesome 🤩🤩 now you can customize your attire according to your preferred style, grab the best deals or search the best match. 
        Please choose one from the below options
      Custom Search:
        Invalid-choice-message: That doesn't appear to be a valid choice
        Card_Type: quick_reply
        prompt: |-
          Great🤓 now, please choose if you want to do a text search or Image Search 
          Please choose one from the below options
        Category:
          - Text Search
          - Image Search
      Offers:
        Invalid-choice-message: That doesn't appear to be a valid choice
        List_Header: Please choose from the following
        Card_Type: list
        List_Category: select any one
        prompt: Check out the best offers and deals here. Please choose one from the options below😊
        Category:
          - x % off
          - best seller
          - fresh in stock
          - picked by celebrity
          - others
        Value_Description:
          x % off: Best Discount of the season
          best seller: best seller of the season
          fresh in stock: fresh in stock of the season
          picked by celebrity:  picked by peter parker
      Category:
        - Create Whole Outfit
  Accessories:
    Invalid-choice-message: That doesn't appear to be a valid choice
    prompt: Please choose one of the categories.
    Category:
      - Shoes
      - Watches