hatang

The official Python SDK for Ha Tang: customer support CRM and live chat, plans and purchases on the customer's profile, the AI assistant's knowledge, email, VietQR payments and webhooks.

pip install hatang

Python 3.9+. Sync (Hatang) and asyncio (AsyncHatang) clients, typed request bodies.

Quick start

from hatang import Hatang

hatang = Hatang()  # reads HATANG_API_KEY; or Hatang("ht_…")

# What a customer pays for, from your backend (web sales included).
hatang.chat.subscriptions.upsert("web", "sub_123", {
    "status": "active",
    "sku": "PRO-1M",                    # finds the product in your catalog
    "external_user_id": "user-42",      # the id you pass to identify() in the chat
    "current_period_end": "2026-12-01T00:00:00Z",
    "amount": 99000, "currency": "VND",
})
hatang.chat.purchases.upsert("web", "order_981", {
    "store_product_id": "credits.300", "sku": "XU-300", "kind": "consumable",
    "external_user_id": "user-42", "amount": 29000, "currency": "VND",
})

asyncio (FastAPI, aiohttp…):

from hatang import AsyncHatang

async with AsyncHatang() as hatang:
    hits = await hatang.knowledge.search("hoàn tiền", limit=3)

Every method returns the API's JSON as a dict. A call that does not succeed raises HatangError with status_code (0 when Ha Tang was not reached), name (validation_error, not_found…), message, and retryable (unreachable, 429 or 5xx).

What is in it

Helpers

from hatang import identity_hash, purchase_token, construct_webhook_event, construct_ipn_event

# Signed chat identity: send this as `hash` with userId to identify() in the widget or the app SDKs.
identity_hash("user-42", IDENTITY_SECRET)

# StoreKit appAccountToken / Google Play obfuscatedAccountId for one of your users.
purchase_token("site_…", "user-42")

# Webhooks (whsec_… secret) and payment IPN calls: pass the raw body, before JSON parsing.
event = construct_webhook_event(request.body, request.headers, WEBHOOK_SECRET)
ipn = construct_ipn_event(request.body, request.headers, SECRET_KEY)

Both raise HatangSignatureError when the signature does not match; verify_webhook / verify_ipn return a bool.

Configuration

License: MIT

About Ha Tang

Ha Tang (Hạ Tầng) is a customer support platform for businesses in Vietnam: one inbox for your website, mobile app, Zalo, Messenger, Instagram, TikTok Shop, WhatsApp and email, with an AI assistant, plus a transactional email API, VietQR payments and e-invoices.

• Product: hatang.dev
• Guide: Ha Tang Python SDK (Tiếng Việt)
• REST API: hatang.dev/docs/reference/api
• Changelog: hatang.dev/docs/changelog
• Support: hatang.dev/contact