lansweeper-helpdesk

A Python SDK for the Lansweeper Helpdesk API. Create, retrieve, search, and manage helpdesk tickets programmatically.

Note: The Lansweeper Helpdesk API appears to be unmaintained and may be deprecated in the future. This SDK wraps the existing API as-is.

Installation

pip install lansweeper-helpdesk

Quick Start

from lansweeper_helpdesk import HelpdeskAPI

api = HelpdeskAPI(
    base_url="https://your-helpdesk-url:443/api.aspx",
    api_key="your-api-key",
    cert_path="/path/to/cert.pem",  # optional
)

# Create a ticket
ticket = api.create_ticket(
    subject="Network Issue",
    description="Cannot reach internal network",
    email="user@example.com",
)

# Get ticket details (HTML is auto-stripped)
ticket = api.get_ticket("12345")
print(ticket["Description"])

API Reference

HelpdeskAPI(base_url, api_key, cert_path=None)

Initialize the client.

Ticket Operations

create_ticket(subject, description, email) -> dict

Create a new helpdesk ticket.

api.create_ticket(
    subject="Printer not working",
    description="Office printer on floor 3 is offline",
    email="user@company.com",
)

get_ticket(ticket_id) -> dict

Retrieve ticket details. HTML in the Description field is automatically converted to plain text.

ticket = api.get_ticket("12345")

get_ticket_history(ticket_id) -> list[dict]

Get all notes for a ticket. HTML content in note text fields is auto-stripped.

notes = api.get_ticket_history("12345")
for note in notes:
    print(note["Text"])

edit_ticket(ticket_id, state, ticket_type, email) -> dict

Update a ticket's state and type.

api.edit_ticket(
    ticket_id="12345",
    state="Closed",
    ticket_type="Hardware Repair",
    email="agent@company.com",
)

Notes

add_note(ticket_id, text, email, note_type="Public") -> dict

Add a note to a ticket. Use note_type="Internal" for agent-only notes.

api.add_note(
    ticket_id="12345",
    text="Router restart resolved the issue",
    email="agent@company.com",
    note_type="Internal",
)

Search

search_tickets(*, state, from_user_id, agent_id, description, subject, ticket_type, max_results, min_date, max_date) -> dict

Search tickets with optional filters. All parameters are keyword-only and optional.

results = api.search_tickets(
    state="Open",
    ticket_type="Hardware Repair",
    max_results=50,
    min_date="2024-01-01",
    max_date="2024-12-31",
)

get_user(email) -> dict

Look up a user by email address.

user = api.get_user("user@company.com")

Enums

The SDK provides convenience enums for common values:

from lansweeper_helpdesk import TicketState, NoteType

api.search_tickets(state=TicketState.OPEN)
api.add_note("12345", "note text", "a@b.com", note_type=NoteType.INTERNAL)

Error Handling

All API methods raise typed exceptions instead of returning None:

from lansweeper_helpdesk import HelpdeskAPI, APIError, ConfigurationError

try:
    api = HelpdeskAPI(base_url="", api_key="key")
except ConfigurationError as e:
    print(f"Bad config: {e}")

try:
    ticket = api.get_ticket("99999")
except APIError as e:
    print(f"API error (HTTP {e.status_code}): {e}")

Configuration

You can load credentials from a JSON config file:

import json
from lansweeper_helpdesk import HelpdeskAPI

with open("config/config.json") as f:
    config = json.load(f)

api = HelpdeskAPI(**config)

Example config/config.json:

{
    "base_url": "https://your-helpdesk-url:443/api.aspx",
    "api_key": "your-api-key-here",
    "cert_path": "path/to/your/certificate.pem"
}

Development

# Clone and install in dev mode
git clone https://github.com/ds-brandao/Lansweeper.Helpdesk-Python.git
cd Lansweeper.Helpdesk-Python
pip install -e ".[dev]"

# Run tests
pytest --cov

# Lint & format
ruff check src/ tests/
ruff format src/ tests/

# Type check
mypy src/

See CONTRIBUTING.md for full guidelines.

License

MIT License — see LICENSE for details.