llama-index-readers-snowloader 0.1.0

ServiceNow data reader for LlamaIndex — load Incidents, CMDB, KB, Changes, Problems, and Catalog into LlamaIndex Documents.

LlamaIndex Readers Integration: snowloader

ServiceNow data readers for LlamaIndex, powered by snowloader.

Covers six core ServiceNow tables — Incidents, Knowledge Base, CMDB, Changes, Problems, and Service Catalog — with production-grade features like retry logic, delta sync, CMDB relationship traversal, and HTML cleaning.

Installation

pip install llama-index-readers-snowloader

Usage

from snowloader import SnowConnection
from llama_index.readers.snowloader import ServiceNowIncidentReader

conn = SnowConnection(
    instance_url="https://mycompany.service-now.com",
    username="admin",
    password="password",
)

# Load active incidents
reader = ServiceNowIncidentReader(connection=conn, query="active=true")
documents = reader.load_data()

# Build an index
from llama_index.core import VectorStoreIndex

index = VectorStoreIndex.from_documents(documents)
query_engine = index.as_query_engine()
response = query_engine.query("What incidents are related to email?")

Available Readers

Reader	ServiceNow Table	Description
ServiceNowIncidentReader	incident	IT incidents with optional work notes/comments
ServiceNowKBReader	kb_knowledge	Knowledge Base articles (HTML auto-cleaned)
ServiceNowCMDBReader	cmdb_ci	Configuration Items with relationship graph traversal
ServiceNowChangeReader	change_request	Change requests with implementation windows
ServiceNowProblemReader	problem	Problems with root cause and known error tracking
ServiceNowCatalogReader	sc_cat_item	Service catalog items

CMDB with Relationships

from llama_index.readers.snowloader import ServiceNowCMDBReader

reader = ServiceNowCMDBReader(
    connection=conn,
    ci_class="cmdb_ci_server",
    include_relationships=True,
)

for doc in reader.load_data():
    print(doc.text)
    # -> db-prod-01 (Depends on::Used by)
    # <- load-balancer-01 (Depends on::Used by)

Delta Sync

Only fetch records updated since your last sync:

from datetime import datetime, timezone

reader = ServiceNowIncidentReader(connection=conn)
docs = reader.load_data()
last_sync = datetime.now(timezone.utc)

# Next run — only get changes
updated = reader.load_data_since(last_sync)

Authentication

snowloader supports four auth modes:

# Basic Auth
conn = SnowConnection(instance_url="...", username="...", password="...")

# OAuth Client Credentials (recommended for production)
conn = SnowConnection(instance_url="...", client_id="...", client_secret="...")

# OAuth Password Grant
conn = SnowConnection(instance_url="...", client_id="...", client_secret="...",
                       username="...", password="...")

# Bearer Token
conn = SnowConnection(instance_url="...", token="eyJhbG...")

Links

• snowloader on PyPI
• snowloader on GitHub
• Full Documentation