mcp-servicenex 0.1.6

A Model Context Protocol (MCP) server for ServiceNex knowledge base articles and support tickets

servicenex-mcp-server

A Model Context Protocol (MCP) server that provides AI assistants with secure access to ServiceNex knowledge base articles and support tickets.

🌟 Features

• MCP Tools: Execute actions like fetching articles, searching, and retrieving tickets
• MCP Resources: Access knowledge base data through structured resource URIs
• Real-time Data: Connect directly to ServiceNex API for live data
• AI-Ready: Formatted responses optimized for AI assistant consumption

🏗️ Architecture

This server implements the Model Context Protocol (MCP), allowing AI assistants like Claude to:

1. Discover available tools and resources
2. Invoke tools to fetch ServiceNex data
3. Access resources via URIs

┌─────────────┐         ┌──────────────────┐         ┌─────────────┐
│  AI Client  │ ◄─MCP──►│  MCP Server      │ ◄─API──►│ ServiceNex  │
│  (Claude)   │         │  (This Project)  │         │  Platform   │
└─────────────┘         └──────────────────┘         └─────────────┘

📦 Installation

Option 1: Using uvx (Recommended)

uvx allows you to run the MCP server without installing it globally. Install uv first:

# Install uv (if not already installed)
curl -LsSf https://astral.sh/uv/install.sh | sh

# Run the MCP server directly with uvx
uvx mcp-servicenex

No installation needed! uvx will automatically download and run the package when published.

Option 2: Install from PyPI

Alternatively, you can install the package globally:

pip install mcp-servicenex

Or using uv:

uv pip install mcp-servicenex

Option 3: Install from Source

1. Clone the repository:

git clone <repository-url>
cd servicenex-mcp-server

2. Create and activate virtual environment:

python3 -m venv venv
source venv/bin/activate  # On Windows: venv\Scripts\activate

Note: If you encounter an error about ensurepip not being available (common on Debian/Ubuntu), first install the venv package:

sudo apt install python3.12-venv

Then recreate the virtual environment.

3. Install in development mode:

pip install -e .

Or install dependencies directly:

pip install -r requirements.txt

Configuration

Configure API credentials via environment variables (recommended) or edit app/config.py:

Using environment variables (recommended):

export MY_API_BASE_URL="https://qa.servicenex.io/api"
export MY_API_KEY="your-api-key-here"

Or create a .env file (copy from .env.example):

cp .env.example .env
# Edit .env with your credentials

🚀 Usage

Running the MCP Server

The MCP server uses stdio transport for communication with MCP clients:

Using uvx (Recommended):

uvx mcp-servicenex

If installed from PyPI:

mcp-servicenex

If installed from source:

# Activate virtual environment
source venv/bin/activate

# Run the MCP server
python -m app.mcp_server

Or use the convenience script:

./run_server.sh

Docker Deployment

Run the MCP server in Docker:

# Build and run
./docker-run.sh

# Or manually
docker build -t servicenex-mcp-server .
docker run -it --rm \
    -e MY_API_BASE_URL="https://qa.servicenex.io/api" \
    -e MY_API_KEY="your-api-key-here" \
    servicenex-mcp-server

Cloud Deployment

For persistent, remote deployment, see DEPLOYMENT.md for:

• Google Compute Engine setup
• Remote MCP via SSH
• Production best practices

Available MCP Tools

1. get_knowledge_articles

Fetch knowledge base articles with optional limit.

Parameters:

• limit (integer, optional): Maximum number of articles to return (default: 10)

Example Response:

📚 ServiceNex Knowledge Base
==================================================

Total Articles: 45 (Page 1 of 5)
Showing: 10 articles

1. Getting Started with ServiceNex
   ─────────────────────────────────────────────
   ID: 12345
   Category: Tutorials
   Author: John Doe
   Status: Published
   Created: 2024-01-15

2. get_tickets

Fetch recent support tickets.

Parameters:

• limit (integer, optional): Maximum number of tickets to return (default: 5)

Example Response:

🎫 Recent Support Tickets
==================================================

Found 5 recent tickets:

1. Cannot login to dashboard
   ─────────────────────────────────────────────
   ID: TKT-001
   Status: Open
   Priority: High
   Assignee: Support Team

3. search_articles

Search for articles by keyword.

Parameters:

• query (string, required): Search query to find relevant articles

Example:

{
  "query": "authentication"
}

4. get_article_by_id

Get detailed information about a specific article.

Parameters:

• article_id (string, required): The ID of the article to retrieve

Available MCP Resources

Resources provide direct access to data through URIs:

1. servicenex://articles/all

Complete list of published knowledge base articles in JSON format.

2. servicenex://tickets/recent

List of recent support tickets in JSON format.

🔌 Integration with AI Assistants

Claude Desktop Integration

Add this server to your Claude Desktop configuration:

macOS: ~/Library/Application Support/Claude/claude_desktop_config.json
Windows: %APPDATA%\Claude\claude_desktop_config.json
Linux: ~/.config/claude/claude_desktop_config.json

Using uvx (Recommended)

This is the recommended method - no installation needed:

{
  "mcpServers": {
    "servicenex": {
      "command": "uvx",
      "args": ["mcp-servicenex"],
      "env": {
        "MY_API_BASE_URL": "https://qa.servicenex.io/api",
        "MY_API_KEY": "your-api-key-here"
      }
    }
  }
}

Note: Make sure uv is installed. Install it with:

curl -LsSf https://astral.sh/uv/install.sh | sh

Standard Installation (PyPI)

If installed via pip install mcp-servicenex:

{
  "mcpServers": {
    "servicenex": {
      "command": "mcp-servicenex",
      "env": {
        "MY_API_BASE_URL": "https://qa.servicenex.io/api",
        "MY_API_KEY": "your-api-key-here"
      }
    }
  }
}

Local Python Installation (Development)

{
  "mcpServers": {
    "servicenex": {
      "command": "python",
      "args": ["-m", "app.mcp_server"],
      "cwd": "/path/to/servicenex-mcp-server",
      "env": {
        "PYTHONPATH": "/path/to/servicenex-mcp-server",
        "PATH": "/path/to/servicenex-mcp-server/venv/bin",
        "MY_API_BASE_URL": "https://qa.servicenex.io/api",
        "MY_API_KEY": "your-api-key-here"
      }
    }
  }
}

Docker Installation

{
  "mcpServers": {
    "servicenex": {
      "command": "docker",
      "args": [
        "run",
        "-i",
        "--rm",
        "-e",
        "MY_API_BASE_URL=https://qa.servicenex.io/api",
        "-e",
        "MY_API_KEY=your-api-key-here",
        "servicenex-mcp-server"
      ]
    }
  }
}

Note: Replace /path/to/servicenex-mcp-server with your actual path and your-api-key-here with your ServiceNex API key.

Using with MCP Client

from mcp import ClientSession, StdioServerParameters
from mcp.client.stdio import stdio_client

# Configure server parameters
server_params = StdioServerParameters(
    command="python",
    args=["-m", "app.mcp_server"],
    cwd="/path/to/servicenex-mcp-server"
)

async with stdio_client(server_params) as (read, write):
    async with ClientSession(read, write) as session:
        # Initialize connection
        await session.initialize()
        
        # List available tools
        tools = await session.list_tools()
        print(f"Available tools: {[tool.name for tool in tools.tools]}")
        
        # Call a tool
        result = await session.call_tool(
            "get_knowledge_articles",
            arguments={"limit": 5}
        )
        print(result.content[0].text)

📁 Project Structure

servicenex-mcp-server/
├── app/
│   ├── __init__.py
│   ├── mcp_server.py        # MCP server (tools + resources)
│   ├── agent.py             # Legacy agent handlers (deprecated)
│   ├── config.py            # API configuration
│   └── loaders/
│       └── my_api_loader.py # ServiceNex API client
├── requirements.txt         # Python dependencies
├── Dockerfile              # Docker container configuration
├── docker-run.sh           # Docker deployment script
├── deploy-gce.sh           # Google Compute Engine deployment
├── DEPLOYMENT.md           # Detailed deployment guide
├── README.md               # This file
└── venv/                   # Virtual environment

🔧 Development

Adding New Tools

To add a new tool, update the list_tools() and call_tool() functions in app/mcp_server.py:

@app.list_tools()
async def list_tools() -> list[Tool]:
    return [
        # ... existing tools
        Tool(
            name="your_new_tool",
            description="Description of what your tool does",
            inputSchema={
                "type": "object",
                "properties": {
                    "param1": {
                        "type": "string",
                        "description": "Parameter description"
                    }
                },
                "required": ["param1"],
            },
        ),
    ]

@app.call_tool()
async def call_tool(name: str, arguments: Any) -> Sequence[TextContent]:
    if name == "your_new_tool":
        # Implement your tool logic here
        return [TextContent(type="text", text="Tool response")]

Adding New Resources

To add a new resource, update app/mcp_server.py:

@server.list_resources()
async def list_resources() -> list[Resource]:
    return [
        # ... existing resources
        Resource(
            uri="servicenex://your/resource",
            name="Your Resource Name",
            description="Resource description",
            mimeType="application/json",
        ),
    ]

@server.read_resource()
async def read_resource(uri: str) -> str:
    if uri == "servicenex://your/resource":
        # Fetch and return resource data
        return json.dumps(data)

🔐 Security

• API Keys: Store sensitive credentials in environment variables or secure config files
• Network: The MCP server communicates via stdio, not exposed network ports
• Access Control: Implement proper authentication in the ServiceNex API layer

📝 License

[Add your license information here]

🤝 Contributing

Contributions are welcome! Please feel free to submit a Pull Request.

📧 Support

For issues and questions:

• Create an issue in this repository
• Contact: [Your contact information]

🔗 Related Links

• Model Context Protocol Documentation
• ServiceNex Platform
• Claude Desktop