Fraud Management Som Connexió
Module to detect fraud suspicion and manage fraud risk levels in CRM leads for Som Connexió. New crm lead stage is created to be manually reviewed for fraud risk when a new lead arrives under fraud suspicion conditions.
It also inherits from crm_lead_dms_somconnexio, requiring extra documentation on top of it depending on the lead’s fraud risk level.
Table of contents
Configuration
Go to Technical Settings > Automated Actions and search for the “Move lead to Fraud Suspected Stage” action.
In code, set which fraud risk levels should move the lead to the “Fraud Suspected” stage. By default, levels R2, R3 and R4 are set.
Document categories
On top of the categories provided by crm_lead_dms_somconnexio, it creates two more dms.category records, as children of the personal data and lead_data categories provided by crm_lead_personal_file_data:
Certificat de titularitat bancària (code: certificat_titularitat_bancaria)
Factura de subministrament del domicili (code: factura_subministrament_domicili)
Required documentation
_compute_dms_category_ids is extended to add these categories to dms_category_ids on top of the ones already computed by crm_lead_dms_somconnexio, once the lead’s fraud_risk_level is computed:
Certificat de titularitat bancària: required for fraud risk levels R2 and R3.
Factura de subministrament de l’adreça: required for fraud risk level R2.
Usage
Review leads automatically moved to the “Fraud Suspected” stage before moving on with the provisioning of their services. Move them back to “New” stage through the header button when the fraud risk level is reviewed and accepted, or cancel the lead if it is rejected.
Contributors
Coopdevs Treball SCCL <https://coopdevs.coop/>
Daniel Palomar daniel.palomar@coopdevs.org
Som Connexió SCCL <https://somconnexio.coop/>
Gerard Funonsas gerard.funosas@somconnexio.coop
Borja Gimeno borja.gimeno@somconnexio.coop
1 maintainer
Metadata
1 maintainer
Release files for odoo-addon-fraud-management-somconnexio 16.0.1.1.1
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Release files / odoo_addon_fraud_management_somconnexio-16.0.1.1.1.tar.gz
| Download URL | odoo_addon_fraud_management_somconnexio-16.0.1.1.1.tar.gz |
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