When the finance department confirms a return (payment.return), the system verifies the customer’s history. If it is their first invoice, it automatically creates a Task in the Fraud project linked to their Contract. This task creation also triggers a mail notification to the insolvent partner, warning them to pay their debt.

When a cron job detects that the task has been inactive (no payment recieved) for a certain period of time, it triggers an action to disconnect the service. Odoo invokes the ProxyMM Python client. If the API responds correctly, the task status changes to “Disconnected”. This disconnection action can also be triggered manually by the operator through a button in the task form view.

When the customer pays the outstanding debt (invoice reconciliation), the billing team can then trigger the “Reactivate” signal (via Python client) and update the task to “Reactivated”. This allows for quick service restoration when the situation is regularized, improving customer experience.