odoo-addon-helpdesk-somconnexio 16.0.1.1.3

Odoo Helpdesk customizations for Som Connexió

This module supports the Helpdesk Ticketing project with SomConnexio customizations.

Incoming emails are converted into helpdesk tickets, which can be linked to contracts or partners, divided into teams, assigned to users, prioritized, and tracked through various stages until resolution. Email communication is integrated, allowing users to respond to tickets directly from the system.

Table of contents

• Configuration

• Usage

• Contributors

Configuration

To configure the Helpdesk Ticketing system, follow these steps:

1. Navigate to the “Tickets” menu.

2. Configure the necessary settings for ticket management, including teams, categories and subcategories, stages and tags.

3. Set up email integration to allow incoming emails to be converted into tickets.

Usage

Manage tickets by categorizing, assigning, and tracking them through their lifecycle. Use the integrated email functionality to communicate with customers directly from the ticketing system.

Contributors

• Som IT SCCL <https://somit.coop/>

  • Álvaro García [e-mail]

  • Juan Manuel Regalado [e-mail]