odoo-addon-helpdesk-ticket-close-inactive 18.0.1.1.1.1

Helpdesk Ticket Close Inactive

Helpdesk Ticket Close Inactive

Adds an option to configure a cron job that automatically closes inactive helpdesk tickets after a specified number of days, set in the helpdesk team settings. Sends notification emails to the customer (partner) and assigned team members, providing a warning after an initial period of inactivity and a final closure notification when the maximum inactivity period is reached.

Important

This is an alpha version, the data model and design can change at any time without warning. Only for development or testing purpose, do not use in production. More details on development status

Table of contents

• Configuration

• Bug Tracker

• Credits

  • Authors

  • Contributors

  • Maintainers

Configuration

To configure this module, you need to:

• Go to Helpdesk > Settings > Teams.

• Select a team.

• Enable ‘Automatic closure of inactive tickets’ option.

• Set the number of inactive days before a warning email is sent, or set it to 0 to disable the warning phase entirely. When greater than 0, a warning email template must be selected.

• Set the warning email template, or leave it hidden (by setting days to 0) to skip warning notifications.

• Set the number of inactive days after which the ticket is automatically closed (must be greater than 0).

• Optionally set a closing email template. Leave it empty to close tickets silently without sending a notification email.

• Set the closing stage that tickets will be moved to when auto-closed.

• Set stages to be filtered on the domain to execute the action.

• Set ticket categories to be filtered on the domain to execute the action.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• APSL-Nagarro

Contributors

• APSL-Nagarro <https://apsl.tech>_:

  • Miquel Alzanillas [e-mail]

• Heliconia Solutions Pvt. Ltd.

  • Bhavesh Heliconia

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

Current maintainer:

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.