Helpdesk Ticket Partner Response - Auto-generated Mail Header
When an auto-generated email (e.g. an out-of-office reply carrying Auto-Submitted: auto-replied or X-Auto-Response-Suppress: AutoReply/All) is received on an existing helpdesk ticket, the ticket stage must not be advanced automatically to avoid treating bot replies as genuine partner responses.
This module integrates helpdesk_ticket_partner_response with mail_autogenerated_header by overriding _skip_ticket_stage_update_from_autoreply to detect such headers and suppress the stage update.
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Credits
Contributors
Nitrokey https://www.nitrokey.com
Maintainers
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/helpdesk project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.
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Metadata
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Release files for odoo-addon-helpdesk-ticket-partner-response-mail-autogenerated-header 18.0.1.0.0.4
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| File | Interpreter | ABI | Platform | Actions Reset |
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| odoo_addon_helpdesk_ticket_partner_response_mail_autogenerated_header-18.0.1.0.0.4-py3-none-any.whl | Python 3 | none | any | Details for odoo_addon_helpdesk_ticket_partner_response_mail_autogenerated_header-18.0.1.0.0.4-py3-none-any.whl |
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| Size | 24.8 kB |
| Tags | Python 3 |
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