odoo-addon-helpdesk-ticket-partner-response 18.0.1.0.0.2

Change ticket stage when partner response

Helpdesk Ticket Partner Response

Autoupdate ticket stage when a partner posts a message on the ticket from the portal or by sending an email.

Table of contents

• Configuration

• Usage

• Bug Tracker

• Credits

  • Authors

  • Contributors

  • Maintainers

Configuration

Set ticket source and destination stages from where if a message by the partner is posted autopdation have to be triggered. To setup this configuration you have to go to Helpdesk > Settings > Teams > Autoupdate ticket stage

Usage

This module adds the option from helpdesk team to automate the ticket stage update when a partner posts a message on the same ticket. This is useful when exists an specific stage for the tickets that his last update is answer by the partner.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• Antoni Marroig

• APSL-Nagarro

Contributors

[APSL-Nagarro](https://apsl.tech):

• Antoni Marroig <[e-mail]>

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

Current maintainer:

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.