odoo-addon-helpdesk-ticket-priority-filter 16.0.1.0.0

Adds a configurable field to set the helpdesk ticket priority levels considered high priority.

This module adds a configurable field to set the helpdesk ticket priority levels considered high priority.

Table of contents

• Configuration

• Usage

• Known issues / Roadmap

• Bug Tracker

• Credits

  • Authors

  • Contributors

  • Maintainers

Configuration

To set the priority levels considered as high priority, go to

• Settings > Helpdesk

• Set the parameter “High Priority Levels” with a comma separated list of priority levels (numbers from 0 to the maximum priority level). By default, levels 2 and 3 are considered high priority.

Usage

Use the “High Priority” filter in the helpdesk team dashboard view to filter tickets based on their priority level.

Known issues / Roadmap

There are no issues for the moment.

Bug Tracker

Bugs are tracked on GitLab Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

• SomIT SCCL

• Som Connexio SCCL

Contributors

• SomIT SCCL:

  • Álvaro García [e-mail]

  • Juan Manuel Regalado [e-mail]

• Som Connexio SCCL:

  • Gerard Funosas <[e-mail]>

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.