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This module adds support for carbon copy (Cc) and blind carbon copy (Bcc) recipients without relying on partner records. It extends the mail.compose.message wizard to allow users to specify Cc and Bcc recipients when sending emails and ensures that these recipients are properly handled when preparing and sending emails.

Project description

Beta License: AGPL-3 somitcoop/odoo-helpdesk

This module extends Odoo’s mail functionality to add support for Carbon Copy (Cc) and Blind Carbon Copy (Bcc) recipients when sending emails.

Key features:

  • Send emails to Cc and Bcc recipients without requiring partner records

  • Add Cc and Bcc fields to mail composer wizard

  • Support Cc and Bcc in mail templates

  • Properly handle Cc and Bcc recipients when sending emails

  • Store Cc and Bcc information in mail messages for audit purposes

  • Works with mass mailing functionality

Table of contents

Configuration

No configuration is needed. The module is ready to use after installation.

If you want to use Bcc in email templates:

  1. Go to Settings > Technical > Email > Templates

  2. Select or create an email template

  3. Set the Bcc field with the desired email addresses (comma-separated)

Usage

To use Cc and Bcc when composing emails:

  1. Open any record with the chatter (e.g., a sales order, helpdesk ticket, etc.)

  2. Click on Send message or use any action that opens the mail composer

  3. You will see three email fields:

    • To: Primary recipients

    • Cc: Carbon copy recipients (visible to all recipients)

    • Bcc: Blind carbon copy recipients (hidden from other recipients)

  4. Enter email addresses in any of these fields (comma-separated for multiple addresses)

  5. Compose your message and click Send

The Cc and Bcc recipients will receive the email, and the Cc information will be stored in the message for reference.

Note: When using mass mailing, the Cc and Bcc fields will be applied to all emails sent in the batch.

Changelog

16.0.1.0.0 (2026-02-05)

  • [ADD] Initial implementation of Cc and Bcc support for email composer

  • [ADD] Cc and Bcc fields in mail.message model

  • [ADD] Bcc field in mail.template model

  • [ADD] Extended mail.compose.message wizard with To, Cc, and Bcc fields

  • [ADD] Override of mail.mail._send method to properly handle Bcc recipients

  • [ADD] Support for mass mailing with Cc and Bcc fields

Bug Tracker

Bugs are tracked on GitLab Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

  • Som It Cooperatiu SCCL

  • Som Connexió SCCL

  • Odoo Community Association (OCA)

Contributors

Maintainers

This module is maintained by Som It Cooperatiu SCCL and Som Connexió SCCL.

Odoo Community Association

This module is part of the OCA initiative. OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

To contribute to this module, please visit https://odoo-community.org.

Project details


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